You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Users don't get an email confirmation when uploading multiple files via file request.
I am trying to enable my users to upload files directly from their iPhones (Files apps) using a file request. When my users upload a single file (in response to clicking the file request link), they ...
Megan
Dropbox Staff
Dropbox StaffHi there heritagehunt photoclub, thanks for reaching out to us!
Do they receive this message on the email address they entered when using the File Request?
Generally, when someone submits a file request, they should receive a notification to the email address that they entered. Could you ask them to see if the email notification went to their Spam folder by any chance?
Let me know of any updates, thanks!
When the users submit one file via the file request, they do get a confirmation message to their email address. When the users submit more than one file via the file request they receive no confirmation. The user's email address is the same in both cases.
I have verified this behavior using two of my email addresses which are not associated with dropbox accounts and two that are associated with dropbox accounts. This non-confirmation behavior does NOT occur when they use MacBooks. It only happens when they post from iPhone.
Thank you
Walt
- Nancy
Hey Walt! Hope you’re doing well.
Besides the lack of email confirmation, do they/you see a confirmation that the files have been successfully added to your Dropbox account on the file request window (once the uploading is complete)?
