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Forum Discussion

nsgymd's avatar
nsgymd
Explorer | Level 3
3 years ago

Unable to sync online files with computer

I recently upgraded to Mac OS Ventura and was logged out of DropBox. When I signed back in, I selected the prompt for selective sync because I needed a folder for a meeting. I have tried to sync the ...
desktop
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Hey nsgymd, thanks for bringing this to our attention.

     

    Can you let me know more about why you're not able to sync your folders?

     

    Are you not able to see the selective sync settings in in the "sync" tab of your Dropbox preferences?

     

    What do you see instead?

     

    And what is the sync status and version of the Dropbox app you have installed?

     

    You can see that if you hover over the Dropbox icon in your menu bar with your mouse.

     

    Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey nsgymd, thanks for bringing this to our attention.

 

Can you let me know more about why you're not able to sync your folders?

 

Are you not able to see the selective sync settings in in the "sync" tab of your Dropbox preferences?

 

What do you see instead?

 

And what is the sync status and version of the Dropbox app you have installed?

 

You can see that if you hover over the Dropbox icon in your menu bar with your mouse.

 

Let me know what you find.

  • nsgymd's avatar
    nsgymd
    Explorer | Level 3
    3 years ago

    Thank you for providing this recommendation which completely solved the issue.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Happy to hear that, nsgymd!

       

      I'm glad you were able to resolve this.

       

      If you need anything else, make sure to let us know.

       

      Have a wonderful week ahead!

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