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Forum Discussion

mcfinney's avatar
mcfinney
Helpful | Level 6
6 years ago

Time Left in Sync has been removed from the desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me t...
Desktop
Sync
  • Emma's avatar
    Emma
    6 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

LuisA1's avatar
LuisA1
Icon for Dropbox Staff rankDropbox Staff
Hi everyone,
 
I’m a member of the Dropbox desktop application team.
 
First off, I’d like to thank you all for your feedback on this. 
 
Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
 
That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
 
Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
 
We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 
ElJayBronxNY's avatar
ElJayBronxNY
Helpful | Level 6
6 years ago

Hi, LuisA1.

Thank you for your reply. It's good news to people on Dropbox that this feature is coming back, but I want to point out that your visit to this issue was the FIRST TIME since March 29 that an employee of Dropbox bothered to come here and talk to us. 

As a result, several of us, including me, have signed on with a competing service (Sync) that offers more space for the same money and has a time-to-sync notification. 

In addition to writing here, we have tried to deal with tech support and beg them to bring this issue to your team. Their explanations for the change were not satisfactory and they have little empowerment to do anything real to help us. 

Feel free to reach out again to discuss this breach of trust and appropriate customer service that has caused many to jump ship. 

While at the moment I remain a member of Dropbox as well, my intention is to transition to Sync over a short while. This would NOT HAVE HAPPENED if your team had responded sooner to this. 

  • rosephotosau's avatar
    rosephotosau
    Helpful | Level 5
    6 years ago

     Totaly agree ElJayBronxNY! Months, hundreds of comments and 9,000 views of this thread - not to mentinoed the hours each of us spent to the online chats reps - later, we *finally* get a response to an insane issue that should never have been an issue at all. I think it all begs the questions that we'd all love to know, why on earth would the application team remove the feature that many rely upon in the first instance? Still giving  sync a trial anyway as this whole thing has made me lose confidence in db.

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