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Forum Discussion

mcfinney's avatar
mcfinney
Helpful | Level 6
6 years ago

Time Left in Sync has been removed from the desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me t...
Desktop
Sync
  • Emma's avatar
    Emma
    6 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

graystate's avatar
graystate
Helpful | Level 7

Dear Dropbox,

On behalf of the many many users who are complaining about the removal of the time remaining, or time left feature, I am requesting that you reinstate this feature in the next update. For so many of us, this was Dropbox's most integral feature.

I urge anyone who is missing this feature to post a 'seconded' below.

Dropbox, please do not mark this as 'Solved' until the feature has been reinstated. Also, please do not merge this with the other thread where us users have been talking about this topic.

Thank you very much for listening to your customers.

MikeW1's avatar
MikeW1
Helpful | Level 6
6 years ago

I don't understand why this happened, by the way.  Is there really anyone who dislikes being able to see an estimate of the time remaining???

  • nei a.'s avatar
    nei a.
    Experienced | Level 11
    6 years ago

    I also would like to see this come back, 
    however it will not happen,
    never has dropbox listened to users once they made a change. 

    • graystate's avatar
      graystate
      Helpful | Level 7
      6 years ago

      Ok, here's the workaround.

      Upload via the Dropbox website. If you do that then click on view details on the bottom of the page you will get a popup window which still has the remiaing time feature. Use it soon though, as I'm sure they'll remove it any day now. 

      This totally defeats the purpose of having Dropbox as an app, but at least you can tell your clients how long the upload will take.

      Thanks for making life harder Dropbox. Glad I pay a monthly fee for this.

      • marinacoser's avatar
        marinacoser
        Helpful | Level 6
        6 years ago
        Bring it back, please!
    • 21timothy's avatar
      21timothy
      Helpful | Level 5
      5 years ago

      I have to say that I agree with you.  I have never seen Dropbox acknowledge issues impacting users.  This particular illogical change without explanation is perplexing.  For those of us who pay for this service and use it for business, I find that unnerving.  Dropbox needs some solid competition to compel better customer service. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Sorry to hear you feel this way 21timothy.

        This feature was actually re-enabled after we heard your feedback in this very same thread so could you please elaborate a tad on the matter that's troubling you?

        On a side note, do you happen to be using a beta version of the desktop app?

        I'm only asking because I just checked our latest stable version of the desktop app and the estimated time remaining to sync my changes was there when I hovered my mouse over the Dropbox icon within my computer's system tray.

        If you're not seeing this, could you forward me a screenshot of the desktop app's exact status so I can have a visual too?

        Thanks a bunch!

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