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Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you. Mac 10.14.6 Dropbox 152.4.4880
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This is how it used to be (it was perfect); this is how our company workflows worked, and anything that does not provide this is a violation of our trust, an violation of the reason we brought our companies to Dropbox, and an end to our ability to work with you.","body@stringLength":"737","rawBody":" - I suggest you read this form to understand why people are so furious. This change makes the system useless. We need to be able to see (1) when a folder is mixed between cloud and downloaded (2) when a folder is all-cloud (3) when a folder is fully downloaded to our system.
This is how it used to be (it was perfect); this is how our company workflows worked, and anything that does not provide this is a violation of our trust, an violation of the reason we brought our companies to Dropbox, and an end to our ability to work with 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Hi everyone,
\n
\n
Thank you for the feedback.It’s helpful for us to understand how this change impacts your workflows.
\n
\n
We acknowledge that what the sync icons mean, for folders in particular, is the main source of confusion and frustration for manypeople in this thread.We want to assure you that our Product and Design teamshear your feedback.
\n
\n
\n
\n
Why did we make this change?
\n
\n
\n
\n
This change aligns with updated Windows and macOS design patterns, UI guidelines and security best practices.
\n
\n
Additionally, online-only fileswill become commonplace for most Dropbox app users.If extra space is required on your hard drive, the Dropbox desktop app or the OS may automatically convert your files to online-only. For this reason, we thought it would be important for users to quickly identify which files may automatically become online-only.In other words, files that are available offline will never be moved automatically by our app or the OS to online-only. Files in an available state can be automatically moved to online-only if you are running out of hard drive space.
However, let’s look more in depth into what the sync icons mean for folders:
\n
\n
\n
\n
Available offline\n
\n
\n
\n
This means that all the files/folders contained within the folder:
\n
\n
have the state available offline
\n
are stored on your PC/Mac and on dropbox.com
\n
are fully synced
\n
cannot be moved automatically to online-only(of course you can manually make the folder online-only)
\n
\n
\n
\n
\n
\n
Available\n
\n
\n
This means that:
\n
\n
at least 1 file/folder contained within the folder has the available state
\n
there are 0 files/folders contained within the folder that have the online-only state
\n
files/folders within the folder can have the available offline state
\n
files/folders within the folder are stored on PC/Mac and on dropbox.com
\n
files/folders within the folder are fully synced
\n
depending on state, files can be automatically moved to online-only if you are running out of hard drive space
\n
\n
\n
\n
\n
\n
Online-only\n
\n
\n
This means that:
\n
\n
at least 1 file/folder contained within the folder has the online-only state
\n
files/folders within the folder can have the available offline or available state
\n
files/folders within the folder are fully synced
\n
depending on state, files can be automatically moved to online-only if required
\n
\n
\n
Thanks again for your feedback on this.
","body@stringLength":"23671","rawBody":"
Hi everyone,
\n
\n
Thank you for the feedback.It’s helpful for us to understand how this change impacts your workflows.
\n
\n
We acknowledge that what the sync icons mean, for folders in particular, is the main source of confusion and frustration for manypeople in this thread.We want to assure you that our Product and Design teamshear your feedback.
\n
\n
\n
\n
Why did we make this change?
\n
\n
\n
\n
This change aligns with updated Windows and macOS design patterns, UI guidelines and security best practices.
\n
\n
Additionally, online-only fileswill become commonplace for most Dropbox app users.If extra space is required on your hard drive, the Dropbox desktop app or the OS may automatically convert your files to online-only. For this reason, we thought it would be important for users to quickly identify which files may automatically become online-only.In other words, files that are available offline will never be moved automatically by our app or the OS to online-only. Files in an available state can be automatically moved to online-only if you are running out of hard drive space.
However, let’s look more in depth into what the sync icons mean for folders:
\n
\n
\n
\n
Available offline\n
\n
\n
\n
This means that all the files/folders contained within the folder:
\n
\n
have the state available offline
\n
are stored on your PC/Mac and on dropbox.com
\n
are fully synced
\n
cannot be moved automatically to online-only(of course you can manually make the folder online-only)
\n
\n
\n
\n
\n
\n
Available\n
\n
\n
This means that:
\n
\n
at least 1 file/folder contained within the folder has the available state
\n
there are 0 files/folders contained within the folder that have the online-only state
\n
files/folders within the folder can have the available offline state
\n
files/folders within the folder are stored on PC/Mac and on dropbox.com
\n
files/folders within the folder are fully synced
\n
depending on state, files can be automatically moved to online-only if you are running out of hard drive space
\n
\n
\n
\n
\n
\n
Online-only\n
\n
\n
This means that:
\n
\n
at least 1 file/folder contained within the folder has the online-only state
\n
files/folders within the folder can have the available offline or available state
\n
files/folders within the folder are fully synced
\n
depending on state, files can be automatically moved to online-only if required
\n
\n
\n
Thanks again for your feedback on this.
","author":{"__ref":"User:user:842665"},"isEscalated":null,"postTime":"2022-09-27T03:05:15.534-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":1,"repliesCount":27,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02MjUyODctMzE5NTRpQUY0MkNFQkZBMDZGMTlFQw?revision=5\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02MjUyODctMzE5NTZpNjVFMEZDQzNGRDZDNDc5Nw?revision=5\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02MjUyODctMzE5NTVpODI4RDY2NDJCREY1N0Y2Nw?revision=5\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:625287_5"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2752},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:625378_2":{"__typename":"Revision","id":"revision:625378_2","lastEditTime":"2022-09-27T08:34:58.961-07:00"},"QueryVariables:ReplyList:message:625378:2":{"__typename":"QueryVariables","id":"ReplyList:message:625378:2","value":{"id":"message:625378","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039680875":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039680875","value":{"altText":"{login}'s 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Syncing icons on the files in the Dropbox folder have changed","moderationData":{"__ref":"ModerationData:moderation_data:625419"},"body":"
Hi folks, I've got business sales calls set up with representatives at Mega, Icedrive, pCloud, and Sync.
I'll let you know what they tell me about their systems, and whether they offer what Dropbox no longer seems interested in providing for its customers (clear desktop sync icons, and customer support).
Hi folks, I've got business sales calls set up with representatives at Mega, Icedrive, pCloud, and Sync.
I'll let you know what they tell me about their systems, and whether they offer what Dropbox no longer seems interested in providing for its customers (clear desktop sync icons, and customer support).
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:625419_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1744039680875":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1744039680875","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1744039680875":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1744039680875","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:625419_1":{"__typename":"Revision","id":"revision:625419_1","lastEditTime":"2022-09-27T10:41:44.347-07:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001014","messageSubject":"syncing-icons-on-the-files-in-the-dropbox-folder-have-changed","messageId":"610037","replyId":"625378"},"buildId":"Btkyb7T6TeYM9D2gUmiOv","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}