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Forum Discussion
Syncing icons on the files in the Dropbox folder have changed
Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
Rua
Dropbox Staff
Dropbox Staff
And we acknowledge that what the sync icons mean, and we're saying is that this was a completely unnecessary, useless, not completely though out change that does noting to improve the usability of the service, and in fact makes it more confusing and less intuitive. Sometimes the Product and Design teams get it wrong. Can they just take the L on this one and change it back?
Here's the latest reply from Dropbox:
Dear customer,
Are you an idiot? The new system could not be simpler.
A green icon means A, B, C, or D. And sometimes E.
A gray icon means F, G, or H. Except when it means I. (Please see attached schedule of icons for additional details.)
A white icon means J, K, L, or M. Basically, it's for folders that are a mixture of online and offline. Except sometimes white icons are arbitrarily attached to individual files. This means either that the file itself is a mixture of online and offline, or that it was synced using a different means than a file with a green icon. If you synced your file over Wifi, it will appear green; if you used LAN, then it will be white. (This may vary depending on your OS, so please see attached schedule.)
Like I said, the system is staggeringly simple, and you are a pathetic dolt for not understanding it. If you were smarter, you would like the new system.
To follow up with customer service, please navigate our nonexistent customer service page.
Sincerely,
DropboxActually, it's even more complicated that this, because I have FOLDERS that consist entirely of local files but for some reason have a white icon.
William F.5 Ummm, did you even look at the icon reference sheet? Everyone knows that means the folder synced on a Monday. Come on, be smarter.
- The callous disregard for the customer is truly staggering. Because of having an entire team on Dropbox, I am sluggish in moving our whole business elsewhere until the end of the year, but I look forward to people sharing their notes about which services they recommend. Has everyone going public with their complaints to dropbox and @dropboxbusiness and @dropboxsupport and ceo drewhouston on Twitter as well?
