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Forum Discussion

sophusb's avatar
sophusb
Explorer | Level 4
3 months ago

Syncing doesn't start automatically on Windows

Hi,  It's been a couple of months now that the dropbox app doesn't start automatically on my windows computer whereas it should and it did before. I checked the autorisations, firewall and antiviru...
desktop
sync
Windows
sophusb's avatar
sophusb
Explorer | Level 4

Thanks for your reply. My OS is Windows 11 Family, Version 23H2, installed in march 2023 but the problem occurred about 3 months ago only. The problem is that the dropbox icon isn't in the system tray whereas it is set to indeed start automatically when I start my computer. Once I start it, it synchronizes properly.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the update here, sophusb.

 

Can you try a more advanced reinstall of the Dropbox app, to see if that helps?

  • sophusb's avatar
    sophusb
    Explorer | Level 4
    2 months ago

    Hi Hannah ,

    I already tried the advanced reinstall before posting my case here, and it didn't change anything then.

    I strictly followed all the instructions to remove manually all the files.

    Do you have any other suggestion?

    Thanks

    Sophie

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the heads up, Sophie! 

       

      In this case, can I send you an email, in order for us to investigate further? 

      • sophusb's avatar
        sophusb
        Explorer | Level 4
        2 months ago

        Yes, please!

        Do you have my email adress through my account or how do I send you my contact?

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