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Forum Discussion

sophusb's avatar
sophusb
Explorer | Level 4
3 months ago

Syncing doesn't start automatically on Windows

Hi,  It's been a couple of months now that the dropbox app doesn't start automatically on my windows computer whereas it should and it did before. I checked the autorisations, firewall and antiviru...
desktop
sync
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there sophusb - sorry to hear about your syncing issue.

 

Could you clarify your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray? 

 

Have you ensured that the option to start Dropbox automatically is toggled on in the app's preferences? 

 

Let us know more and we'll take it from there. 

sophusb's avatar
sophusb
Explorer | Level 4
3 months ago

Thanks for your reply. My OS is Windows 11 Family, Version 23H2, installed in march 2023 but the problem occurred about 3 months ago only. The problem is that the dropbox icon isn't in the system tray whereas it is set to indeed start automatically when I start my computer. Once I start it, it synchronizes properly.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the update here, sophusb.

     

    Can you try a more advanced reinstall of the Dropbox app, to see if that helps?

    • sophusb's avatar
      sophusb
      Explorer | Level 4
      2 months ago

      Hi Hannah ,

      I already tried the advanced reinstall before posting my case here, and it didn't change anything then.

      I strictly followed all the instructions to remove manually all the files.

      Do you have any other suggestion?

      Thanks

      Sophie

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the heads up, Sophie! 

         

        In this case, can I send you an email, in order for us to investigate further? 

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