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Dropbox is now unusable","id":"message:727083","revisionNum":2,"repliesCount":10,"author":{"__ref":"User:user:1762819"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:727083"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:727083"},"body@stripHtml({\"truncateLength\":200})":" I've begun to experience this recently:   1: Uploads to dropbox are (as of about one week ago) consistently around 0.14 Mbps. This happens through desktop or web interface. For perspective, that's...","body@stringLength":"1397","rawBody":"

I've begun to experience this recently:

 

1: Uploads to dropbox are (as of about one week ago) consistently around 0.14 Mbps. This happens through desktop or web interface.

For perspective, that's a 300 baud modem from 1984 kind of speed.  It renders me unable to work using dropbox.

 

2: Speed tests of the line show consistent ~75 Mbps downstream rate / ~20 Mbps upstream rate.

 

3: If I try uploading the same file(s) to google Drive (or anywhere but dropbox), speeds are as-expected.

 

4: I have re-installed the dropbox app.  Prefs for everything, including Bandwidth, are at default, so please don't suggest it as a solution. 
 

Dropbox is the only destination exhibiting the problem.  Any help appreciated!
What kind of tests can I do to narrow things down?  Thanks in advance.

 

(UPDATE EDIT: 9 Nov)  It's not a fix, but a good clue: I have seen immediate return to expected upload speeds after connecting through a VPN. 
Another user below has also found respite by altering the MTU size in their router configuration.  Will update with new findings.

POSSIBLY suspecting a bad hop somewhere along the route between me and dropbox.  If it is, then How to remedy?

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I don't know if you will be able to set the MTU for the WAN connection in that router/gateway. But what you are looking for is IPv4 MTU, not IPv6.

I had tried a VPN as a solution but it did not work for me. Once you leave the VPN tunnel you still pass through some regular IP routers to get to Dropbox. In my case it seems the problem was still happening between the VPN exit and Dropbox. In your case it sounds like you bypassed the problem spot while in the VPN tunnel so problem avoided.

If you could identify the specific routers causing the problem you could try to contact that company and tell them about the problem. That would be difficult and not worth the effort. One assumes that eventually the problem will get fixed!

 

","body@stringLength":"762","rawBody":"

I don't know if you will be able to set the MTU for the WAN connection in that router/gateway. But what you are looking for is IPv4 MTU, not IPv6.

I had tried a VPN as a solution but it did not work for me. Once you leave the VPN tunnel you still pass through some regular IP routers to get to Dropbox. In my case it seems the problem was still happening between the VPN exit and Dropbox. In your case it sounds like you bypassed the problem spot while in the VPN tunnel so problem avoided.

If you could identify the specific routers causing the problem you could try to contact that company and tell them about the problem. That would be difficult and not worth the effort. One assumes that eventually the problem will get fixed!

 

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Dropbox is now unusable","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:727864"},"body":"Ah, cheers, then . I connected through a VPN and saw immediate restoration of transfer speeds, FWIW.
It’s not a fix, but it’s additional data that might point the way…?

My ATT “router” appliance is not feature rich(the five year old BGW 210-700), but I’ll see if it allows me to edit the IPv6 MTU. A network -savvy friend discovered that it’s likely as you seem to say: A device on one of the hops seems to be ill-configured.

Of course, that sounds like it’s genuinely not the domain of either my ISP or Dropbox…. In short, I can’t work and there’s no one to contact to “fix” the problem.

Anyone know how best to proceed if it turns out to be some random machine fouling up the path?","body@stringLength":"721","rawBody":"Ah, cheers, then . I connected through a VPN and saw immediate restoration of transfer speeds, FWIW.
It’s not a fix, but it’s additional data that might point the way…?

My ATT “router” appliance is not feature rich(the five year old BGW 210-700), but I’ll see if it allows me to edit the IPv6 MTU. A network -savvy friend discovered that it’s likely as you seem to say: A device on one of the hops seems to be ill-configured.

Of course, that sounds like it’s genuinely not the domain of either my ISP or Dropbox…. In short, I can’t work and there’s no one to contact to “fix” the problem.

Anyone know how best to proceed if it turns out to be some random machine fouling up the 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Slow upload speed (but only to Dropbox). Dropbox is now unusable","moderationData":{"__ref":"ModerationData:moderation_data:728874"},"body":"

Bill, you are a god, I wouldn't have thought of this in a million years, I just changed on my network settings and it worked, its amazing. I guess something changed on dropbox end and is affecting some users.

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Bill, you are a god, I wouldn't have thought of this in a million years, I just changed on my network settings and it worked, its amazing. I guess something changed on dropbox end and is affecting some users.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:728874_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:728872":{"__typename":"ModerationData","id":"moderation_data:728872","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:728872":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1765609"},"id":"message:728872","revisionNum":1,"uid":728872,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:728874"},"conversation":{"__ref":"Conversation:conversation:727083"},"subject":"Re: Slow upload speed (but only to Dropbox). Dropbox is now unusable","moderationData":{"__ref":"ModerationData:moderation_data:728872"},"body":"

Since this morning when I try to sync, it looks like it will start but it doesnt, it shows on the status bar that it will take days to sync a few gigs and then just stops. From the web enviroment it does something similar, it starts to download but shows it will take days to do so and then just quits.

Tried other computers, other internet connections, even asked my friend and he gets the same, is all the same.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-11-11T06:41:20.975-08:00","lastPublishTime":"2023-11-11T06:41:20.975-08:00","metrics":{"__typename":"MessageMetrics","views":2419},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:727083/message:728872","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"426","rawBody":"

Since this morning when I try to sync, it looks like it will start but it doesnt, it shows on the status bar that it will take days to sync a few gigs and then just stops. From the web enviroment it does something similar, it starts to download but shows it will take days to do so and then just quits.

Tried other computers, other internet connections, even asked my friend and he gets the same, is all the same.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:728872_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ModerationData:moderation_data:729101":{"__typename":"ModerationData","id":"moderation_data:729101","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:729101":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:729101","revisionNum":1,"uid":729101,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:728874"},"conversation":{"__ref":"Conversation:conversation:727083"},"subject":"Re: Slow upload speed (but only to Dropbox). Dropbox is now unusable","moderationData":{"__ref":"ModerationData:moderation_data:729101"},"body":"

That's what we like to hear -or read in your case- OrsonKane!

\n

 

\n

Glad to know that everything is back on track. If you need anything else, you know where to find us! 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-11-13T02:56:39.323-08:00","lastPublishTime":"2023-11-13T02:56:39.323-08:00","metrics":{"__typename":"MessageMetrics","views":336},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:727083/message:729101","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"493","rawBody":"

That's what we like to hear -or read in your case- !

\n

 

\n

Glad to know that everything is back on track. If you need anything else, you know where to find us! 

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