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Forum Discussion
Unexpected error when trying to save directly to Dropbox from email on my iPhone
Hi All, I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and t...
Sorry for the delay here, Airy.
Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?
Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.
Thanks!
Hannah
Dropbox Staff
Dropbox StaffThanks for the screenshot, Airy!
I'm not entirely sure it's coming from Dropbox, though, so would you mind guiding me through the steps you're following up until you encounter this error?
Hi Hannah, thanks for looking into this.
I used to be able to open an attachment in gmail and click the download box and then it would ask my if I wanted to save to account or share file via. When I click save to account it then shows my Dropbox box and my one drive . It allows me save into my one drive but when I try save to Dropbox it shows me that error.
Thanks
I used to be able to open an attachment in gmail and click the download box and then it would ask my if I wanted to save to account or share file via. When I click save to account it then shows my Dropbox box and my one drive . It allows me save into my one drive but when I try save to Dropbox it shows me that error.
Thanks
- Nancy
Hi Airycleere , I hope it’s OK to jump in, too.
If possible, can you try the same steps with another Gmail attachment and let me know if the same error pops up each time?
Also, what’s the approximate size of the file you’re trying to save to Dropbox from Gmail?
- Hi Hannah
It happens with every attachment, even very small sizes.
Any ideas?- Hannah
Sorry for the delay here, Airy.
Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up?
Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something.
Thanks!
