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coonrodc's avatar
coonrodc
Explorer | Level 4
2 years ago

"Make available offline" is not working for me.

Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would ...
desktop
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi coonrodc, happy Monday! 

 

Is it possible that you have a security app, like an antivirus, VPN, firewall, proxy, etc., that might be interfering with the Dropbox app? If you do, make sure to temporarily disable them, to see if that helps.

 

Also, could you try rebooting the machine and then quitting the Dropbox app, and after that quitting every open app or service in the system tray. Once everything has quit, try opening the Dropbox app and see if it connects.

 

Keep me posted! 

scottmichealeakin's avatar
scottmichealeakin
New member | Level 2
8 months ago

I've got the same issue. Selective sync is set up as desired. Most files not available offline until I open them one by one while online.

 

Not good. Please advise.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi everyone, just for clarification, have you marked the entire Dropbox folder as available offline from Explorer/Finder to force the files to download again?

  • D P's avatar
    D P
    Helpful | Level 6
    8 months ago
    Yep, entire folder marked as "keep offline"
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey D P - thanks for clarifying that for us.

     

    Could you please let me know your computer's exact OS version, and the version and status of the Dropbox desktop app? 

     

    If you can also let us know your ticket numbers so that we can look them up in our system too, I'd appreciate it. 

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