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Forum Discussion
jolkadre
7 years agoExplorer | Level 4
Job reached maximum retry attempts
When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". How I can fix it?
- 7 years ago
Hey all,
Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.
As always, once I have more information to share I'll loop back here with an update!
Frank
Walter
Dropbox Staff
Hey jhumn - Welcome to our Community!
I am sorry to hear about this, would you mind sharing a screenshot of the error you get in order for us to have a further look into this?
Thanks!
jhumn
7 years agoExplorer | Level 4
Here's the screen shot of the error message when I tried to save the Word document.
- Walter7 years agoDropbox Staff
Apologies for the late response jhumn. Are you still getting this error message?
- ronapaul7 years agoNew member | Level 2
Well guys, whatever it is that you did seems to have resolved the problem for me at least. No problem with PDFs downloading either.
thanks
- jhumn7 years agoExplorer | Level 4
To my dsmay, I still get the error message when I tried to save the PDF file to my dropbox. I know some others in this community said their problems are resolved. Not for me. . . .
- jhumn7 years agoExplorer | Level 4
I tested today and it's working.
Both PDF and Word documents saved.
Multiple documents saved with one click of the upper right corner dropbox icon.
Thanks !!
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