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Forum Discussion

Nousmedis's avatar
Nousmedis
Helpful | Level 6
2 years ago

iPhone 15 pro can't focus close up documents when using the scan utility.

Since purchased the new iPhone 15 pro, it seems that the iOS Dropbox app can't automatically switch to the macro lens (the ultra wide lens), so it can't focus small documents (like tickets or barcode...
Mobile
sync
  • Megan's avatar
    Megan
    2 months ago

    Hey everyone, happy Monday!

    It seems this issue has been fixed now. Feel free to let us know if you still face any issues, thanks! 😃

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Nousmedis, sorry to jump in here, but I just wanted to let you know that our team is working on improving this.

 

Thanks for your feedback and flagging this with us. 

Nousmedis's avatar
Nousmedis
Helpful | Level 6
4 months ago

 One year later, new iPhones with the same problem, and still no solution... time to look for another cloud storage solution? (same with the Mac OS File Provider for Dropbox business)

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi everybody, 

     

    We've passed your feedback onto the team and they're looking into it.

     

    We'll update you as soon as we have information we can share.

     

    We greatly appreciate your understanding and patience over this period.

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