You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Darryl B.3's avatar
Darryl B.3
Helpful | Level 5
5 years ago

How to find what files are syncing

One of my computers has been syncing two files for days. Yet, all my subdirectories and files have the green icon to show they have synced. Even the hidden files appear O.K. I have tried the usual ...
Desktop
Sync
  • Daphne's avatar
    Daphne
    5 years ago

    Hey Darryl B.3, I hope you're well today!

    Usually, if the files are still trying to sync, they would appear with the syncing icon :arrows_counterclockwise:. The folder that these files are within will also show the syncing icon through the entire file path.

    If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:

    1. Click the Dropbox icon in your system tray/menu bar.
    2. Click the profile pic/initials icon in the top right of the window.
    3. Choose "Preferences..."
    4. Go to the "Account" tab.
    5. While holding the alt+H keys (for Windows) or Option/Alt key (for Mac), click "Fix Hardlinks".

    If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". 

    I hope this helps, let me know how it goes!

     

    Mod note: updated steps and link in post [last update 2023]

Pär T.'s avatar
Pär T.
Helpful | Level 6

I have the same problem, there is no "Fix Hardlinks" option.

Jim B.45's avatar
Jim B.45
Helpful | Level 7
2 years ago

You have to hold down alt-H, like it says.

  • w_b's avatar
    w_b
    Helpful | Level 5
    2 years ago
    Jim B.45 wrote:

    You have to hold down alt-H, like it says.

    When I go to preferences - account and hold down alt-H and left or right click anywhere on the dialog, nothing happens at all.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi w_b, thanks for posting here! 

       

      Can you share some info as to what you'd like to achieve, or what the issue is? Do you face the same issue as the OP mentioned, or something different? 

       

      Let me know more, and I'll be happy to share some next troubleshooting steps with you.

      • w_b's avatar
        w_b
        Helpful | Level 5
        2 years ago

        The dropbox icon in the notification area forever says

        Indexing "Proto logo_black.ai"...

        Other files seem to be properly synchronized.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!