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Forum Discussion
How to find what files are syncing
One of my computers has been syncing two files for days. Yet, all my subdirectories and files have the green icon to show they have synced. Even the hidden files appear O.K.
I have tried the usual ...
Hey Darryl B.3, I hope you're well today!
Usually, if the files are still trying to sync, they would appear with the syncing icon
. The folder that these files are within will also show the syncing icon through the entire file path.If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:
- Click the Dropbox icon in your system tray/menu bar.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the alt+H keys (for Windows) or Option/Alt key (for Mac), click "Fix Hardlinks".
If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions".
I hope this helps, let me know how it goes!
Mod note: updated steps and link in post [last update 2023]
Walter
Dropbox Staff
Dropbox StaffThanks for your message Darryl B.3
In that case, could you send us a screenshot of what you get when you press alt+H keys (for Windows) or Option/Alt key (for Macs) in your accounts tab in the app's preferences?
Well Walter,
You may have solved the problem, not only for me, but also many others with the same situation.
When I pressed alt-h in Windows, the following is my screen capture:
Good job!! And thank you very, very much!
- Walter
It's now October 2021; I'm using Dropbox v133.3.4085 (from the General tab), and neither space bar, nor alt-h give any extra buttons to click on the Account tab. My choices are Sign out (but for each of personal and work accounts) and "Unlink these accounts in Settings on the web" blue like a hyperlink.
My stats says "Syncing..." without ever completing or a way to tell what the problem is. View Sync Issues... shows "No errors"
Any way to fix or diagnose?
- MeganHi WilliamB13, thanks for posting today!
It sounds like you're using the beta version of our app.
Feel free to go into your account settings on the Dropbox website and turn Early releases off.
After that, install one of the stable builds of the Dropbox application.
Let me know if you notice the same results!Thanks for your quick reply Lori.
I have no memory of turning early releases on, but as a long-time user, maybe I forgot from a long time ago. I turned that off, then installed dropbox with the result that my version is now 132.4.3800.
Still no extra options on Settings - Account tab in response to alt-h or space bar; nor any errors listed in response to View Sync Issues.
Any other ideas?
I have the same problem. Files continuously synching. I'm running V210.4.4854. How do I fix this?
