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Forum Discussion

jmcgraw1409's avatar
jmcgraw1409
Explorer | Level 4
2 years ago

Error Message: There was an issue communicating with your photo library

I am trying to load pictures from my iPhone to Dropbox.  I have not had any issues with doing this for years.  I have the free basic plan.  I sell on eBay and so take hundreds of pictures per week.  ...
Camera uploads
Dropbox Basic
Dropbox Capture
Error Messages
Mobile
Sync
upload
  • Arkadiy K.'s avatar
    Arkadiy K.
    2 years ago

    I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.

Arkadiy K.'s avatar
Arkadiy K.
Helpful | Level 7
2 years ago

I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.

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