We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

mm-nyc's avatar
mm-nyc
Helpful | Level 5
2 years ago

Dropbox webaccess not seeing all the files i see in my home pc app folder

hi and thank you,  i use dropbox on my home pc, i have the app installed so i see dropbox as a folder in explorer. however, when i goto the office, grab a laptop and login to dropbox.com, i dont s...
Desktop
Sync
Web
Windows
mm-nyc's avatar
mm-nyc
Helpful | Level 5

than kyou, yes, same login acvcount as i only have me as the account holder/user.

the home pc, in the windows explorer, in the dropbox folder i see all the files... but if i login to the web dropbox, i dont see them all, even if i login to the dropbox.com on the same pc! but yet, in the explorer folder/subfolder i see all the files.

m

 

mm-nyc's avatar
mm-nyc
Helpful | Level 5
2 years ago

AND, althought the file explorer dropbox folder works fine on my home pc,, i dont even see the app running in the lower right corner of apps running?

i just re-installed it, same thing?

on my cell phone, dropbox, i do see all the fildes in the subfolder in dropbox? weird..

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    mm-nyc wrote:

    AND, althought the file explorer dropbox folder works fine on my home pc,, i dont even see the app running in the lower right corner of apps running?

    The Dropbox folder on your computer is just a folder like any other. It doesn't do anything special. It's the application that is responsible for syncing. If you're not seeing the application in your system tray, then it's not running and Dropbox won't be able to sync.

     

    Try launching the Dropbox application from your Start menu. If that doesn't work or you can't find the app on your Start menu, I'd reinstall. It would be a good idea to make a backup copy of any files or folders that you're not seeing on the Dropbox website, before you reinstall, just in case.

    • mm-nyc's avatar
      mm-nyc
      Helpful | Level 5
      2 years ago

      the dropbox app is indeed running and its states its 'up to date', when i place files in the ddrop box, i can see them from other system while only using the web login interface.. BUT certain folder wont let me see all the files, only a few while on the wb browser version, confusing. and my cell phone sees all the files in all the folders?
       i only use 1 user login account.
      is there a way to sync on demand specific folders?

      m

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey mm-nyc, can you send us a screenshot of your Dropbox folder on the device, that states it's up to date, and one of what you see when you go online, since you mentioned that some files are missing there?

         

        It'll help us get the visual of this. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!