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Forum Discussion
Dropbox stuck at "Starting"
Date: 6/24/2018
OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday)
Dropbox version: v52.4.58
Dropbox account: Personal, 71% of 15.4GB used
...
Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.
Sorry to hear that you have the same problem. Did you update your macOS recently?
I haven't updated my system for a while. I'm still on Sierra version 10.12.5.
- I see. Then probably this problem is not due to new macOS. Hope we can find a solution soon.
Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.
Yes!!!! 52.4.60 works. Thank you so much @cccum
- Walter
Dropbox Staff
Hey cccome - thanks for posting what worked for you - glad to hear you got this sorted out in the end.
samurai023: I have just provided you with an update via email - let me know when you get the chance to see it.
Cheers!
[EDIT: Quick note on this: Our latest stable version of the desktop app seems to have resolved this issue.]
I am stuck in this problem now. I am not using Mac OS. I use Windows 10 and it's the first time I have been experiencing this problem in my 3 machines this year since I used Dropbox from 2009. I think there's something wrong with Dropbox.
I have the same problem.
"complete uninstall" - do you mean I have to remove also the Dropbox folder with all data from the computer to make this work?
Erik N
Same problem. Updated to Mojave 10.14.2 Running Dropbox v63.4.107 on a late 2015 iMac. I uninstalled and reinstalled Dropbox (which takes several days as my system has a million total files, which I selective synch to my computer). It worked for a couple of days then it stalled again at Starting.
I have restarted Dropbox and restarted the computer. I have a laptop which I did not upgrade to Mojave and Dropbox works fine on this. My entire team relies on Dropbox.
- Walter
Do you happen to have any symlinks on the affected machine MaryGrummer? If so, could you try removing them?
As you know, the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the computer running the app. Some customers can sync more files without issue.
Moreover, as you also know, the best way to improve this is to use Selective Sync to reduce the file count of your Dropbox Folder - assuming that this issue is not caused by an antivirus, firewall or VPN/proxy setting to begin with.
Keep me posted on your progress Mary! Oh, and happy new Year!
My problems with lengthy, almost-never-ending, syncing appear to have been overcome after I have radically selected what to sync to my computers and what not.
