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Forum Discussion

pellet's avatar
pellet
Helpful | Level 5
7 years ago

Drop box is stuck at "Starting..." but files are being synced

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?   Thanks.
desktop
sync
  • Jane's avatar
    Jane
    7 years ago

    Hi again to all, 

    This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

    Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

    Thanks to everyone for your reports & happy Dropboxing ahead! 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Thanks a lot to everyone for your reports! 
 
I’ve made sure to get in touch with you on my end via email, so as to investigate each individual case based on the details I have on my tools. It’s my understanding that despite the error message, your files are syncing to your account online as expected, though please do let me know if you’re experiencing a different behavior & we’ll take it from there. 
 
I appreciate the time you’ve devoted in posting us on the matter & I’ll be awaiting to hearing back from you via email! 
rhelvey's avatar
rhelvey
Helpful | Level 6
7 years ago
Hey Jane,

I have not gotten a response from anyone today. I have been requesting help on a couple of different threads since about 9:30 am eastern time. My mobile devices are unable to upload or sync. Desktops can sync. Could you help me please?
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for the nudge rhelvey, I’ve made sure to reply to you on your open ticket! 

    • neekster's avatar
      neekster
      Helpful | Level 6
      7 years ago

      Getting exact same issue here, and have an open ticket. Jane can my ticket also be updated when there is a resolution to this, it's worst possible timing for us.

    • rhelvey's avatar
      rhelvey
      Helpful | Level 6
      7 years ago
      haha thank you Jane!

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