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Forum Discussion

pellet's avatar
pellet
Helpful | Level 5
7 years ago

Drop box is stuck at "Starting..." but files are being synced

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?   Thanks.
desktop
sync
  • Jane's avatar
    Jane
    7 years ago

    Hi again to all, 

    This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

    Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

    Thanks to everyone for your reports & happy Dropboxing ahead! 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey pellet, Spiff & photover, thanks for getting in touch on our Forum & for letting us know of the troubleshooting steps you’ve followed so far! 
 
If I were in your shoes, I’d go with a re-installation, in order to create my local database again from scratch. If you’d like to go as per my advice, you could use the steps below: 
 
  • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
  • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
  • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
 
Please do let me know on this discussion how get on with that & I’ll check back with you here. Take care until we talk again! 
Spiff's avatar
Spiff
Explorer | Level 4
7 years ago

Hmm - it's no longer showing 'indexing' on my laptop; rather it's showing as 'Starting'. And it's still showing as 'Indexing' on my work desktop.

 

When I click on the settings section of the Dropbox app, it gives a summary of the space used, etc., both on my Personal and Work Dropbox accounts. The problem on both of these accounts are associated with my Work account.

 

Yet, strangely, even though the app is reporting that it's 'starting' or 'indexing', it's still syncing immedately, as it did before the update.

 

Work Desktop is Windows 10 Pro 64 bit and laptop is Windows 10 Home 64 bit. Both OSes are version 1803 / OS build 17134.165.

 

Turning off antivirus made no difference.

 

Any other suggestions?

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