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Forum Discussion
Can no longer save outlook emails to Dropbox
In the past I've copied over certain emails from my Outlook inbox into Dropbox just by using copy/paste function. These would bring attachments along with the original message text and are a backup ...
Thanks for this. This one link shows at the bottom how to move the "Documents" folder to dropbox which moves the Outlook data and creates an auto sync. Not what I was doing as I was only backing up selective emails but it might work.
https://www.dropboxforum.com/t5/Files-folders/Can-you-help-me-backup-my-emails/td-p/282911
What is interesting is that while playing with this I found that if I copy and past an outlook email with attachments from my Outlook inbox into the Documents folder in Windows first, I can then copy and past it into Dropbox the way I used to with no third party app.
So this is an extra step and something Dropbox has done created this inability to do the same thing directly from my email inbox. No idea why or what the fix might be but it does work now if I take this extra step. I tested it and I can open that same email from dropbox with a double click and it opens automatically with Outlook so the process break is only one way on the save side.
Fiona
Dropbox Staff
Dropbox StaffHey Cbray. I wanted to add this Community thread that might help.
:pushpin: The Dropbox add-in to your Outlook account can:
- Replace email attachments with a shared link to any file, big or small
- Save email attachments that you receive directly to your Dropbox account
- Ensure those with access to a file see updates to it (since shared links always point to the latest version of a file, whereas attachments are just a static copy)
Read more about Dropbox for Outloook. The add-in does not save and sync the text of emails directly
Gmail +Dropbox: Note, this integration does not save or sync your Gmails text body to Dropbox automatically. )
To fully understand the issue you are facing with the emails you were saving, it will be super helpful to provide the steps you were taking and the type of device you are using to complete this process, as Waltersuggested.
Thanks for your time checking out the resources I provided.
Looking forward to more details for us to assist you the best way possible!
Thank you for the reply. I thought I had explained the process and what I was using but maybe this is clearer. I'm on a laptop. I go into my Outlook email inbox. I right click and copy the email if it is needed for future purposes from the inbox without opening it. I go to the appropriate folder in Dropbox and right click/paste the email copy there. In the past this worked and the email copy retained the attachments as well for future reference. Nothing more complicated than this and a function I need with Dropbox. Also just to mention that I did already add the Dropbox add-in to my Outlook account. It did not support this funciton any better as I was doing it.
- Walter
So you're drag and dropping those emails to your Dropbox folder on your laptop directly Cbray.
As you mentioned that this used to work, when was the last time you remember doing this? What file types did your emails have by the way?
Also, what happens now? Are you getting any errors?
In addition, could you try another browser other than the one you used originally to do this and let us know the results?
So you're drag and dropping those emails to your Dropbox folder on your laptop directly @Cbray.
No I copy and paste them, not drag and drop
As you mentioned that this used to work, when was the last time you remember doing this? What file types did your emails have by the way?
The last time was a couple of months ago, as it's a back up process for business emails I wish to hold on to. These are Outlook emails file extension .msg that contain various attachments. The ones already in my dropbox folders can still be accessed and opened with a simple double mouse click but no new ones can be added.
Also, what happens now? Are you getting any errors?
I get nothing. I can right click and it says I can paste but when I click on that nothing happens.
In addition, could you try another browser other than the one you used originally to do this and let us know the results?
I was using Chrome. With Microsoft Edge I get a flashing "wheel" that doesn't stop but nothing else.
EDIT TO ADD: I had to restart my laptop in order to get the "flashing wheel" on my mouse curser to stop.
- Fiona
Copying and pasting the emails without even opening the email, cannot upload the text of the emails and the attachments to Dropbox. All that is saved to Dropbox needs to be uploaded somehow. Copying the text from your email to a doc, you create in Dropbox would work.
As discussed, our integration with Outlook can forward your Outlook attachments to Dropbox directly but not the body texts of your email.
Where you maybe using a third party app to accomplish this? :thinking:
