You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sydneyli's avatar
sydneyli
Explorer | Level 4
5 months ago

Available Offline not working on my Windows 11 laptop, I have a brown box icon

Hi, everyone, I am using a thinkpad T480s with Win11. My files in dropbox bear the a 'file box' icon and cannot be open when off-line.  Some suggests it is because of ONEDRIVE. However, after q...
Desktop
Sync
Windows
JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 8
4 months ago

Sorry to hear about the trouble you're having. Here are some steps to try and resolve the issue:

  1. Check Smart Sync Settings:

    • Ensure your files are set to be available offline.
    • Right-click on the Dropbox folder or file and select Smart Sync > Local.

  2. Update Dropbox:

    • Make sure you have the latest version of Dropbox installed.
    • Go to Dropbox Download to get the latest version.

  3. Reinstall Dropbox:

    • Uninstall Dropbox again, making sure to remove all related files.
    • Reboot your laptop and then reinstall Dropbox.

  4. Clear OneDrive Integration:

    • Go to Settings > Apps > OneDrive and disable or uninstall OneDrive to ensure it doesn’t interfere.

  5. Check Windows Settings:

    • Open Settings > Storage > Storage Sense and ensure it’s not set to automatically free up space by making files online-only.

  6. Enable Dropbox Context Menu:

    • Ensure Dropbox context menu options are enabled. Go to Dropbox Preferences > General and check Show Dropbox as a folder.

  7. Set Folder Permissions:

    • Right-click the Dropbox folder, go to Properties > Security, and ensure you have full control permissions.

  8. Check Offline Availability:

    • Right-click on the Dropbox folder, select Always keep on this device from the context menu to ensure offline availability.

If these steps don't resolve the issue, it may be worth contacting Dropbox Support directly for further assistance.   I hope this helps!

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