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annaneedshelp's avatar
annaneedshelp
Helpful | Level 6
2 years ago

"Not enough free disk space" But I have 4TB available on my Mac.

Hello!! I'm using Dropbox for work, and for the last few months I've been trying to download multiple video files we have in our Dropbox to be available offline, however, Dropbox is constantly tellin...
Desktop
Error Messages
Storage space
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  • annaneedshelp's avatar
    annaneedshelp
    2 years ago

    Hi all! 
    So after complaining to my IT about the problem, they did a huge sweep of the laptop and they fixed it! I'm not sure what they did, but I downloaded 200GB of video footage this morning with no issue. 

    Thank you all for being so patient with me over the last few days, and I'm sorry for not being able to explain exactly what fixed it!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi annaneedshelp, take as much time as you need, and update us whenever you're ready.

 

Thanks for the heads up! 

annaneedshelp's avatar
annaneedshelp
Helpful | Level 6
2 years ago

Hi all! 
So after complaining to my IT about the problem, they did a huge sweep of the laptop and they fixed it! I'm not sure what they did, but I downloaded 200GB of video footage this morning with no issue. 

Thank you all for being so patient with me over the last few days, and I'm sorry for not being able to explain exactly what fixed it!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries annaneedshelp - we're just glad to hear it's sorted now and thank you for keeping us in the loop too.

     

    Enjoy the remainder of your week and see you around! 

  • Thomas C.40's avatar
    Thomas C.40
    Explorer | Level 4
    12 months ago

    QUESTION: How did you find someone to talk to about the problem.  I can't find anything but the automated assistants.

  • annaneedshelp's avatar
    annaneedshelp
    Helpful | Level 6
    12 months ago

    Hey Thomas! If you read my replies, you would have seen that my IT at work fixed the issue. They said something about stuck files giving DropBox the illusion it was full when it wasn't, but like I said, I don't fully know what they did to fix it. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Thomas C.40, I hope you're doing well!

     

    If you could also share some additional details with us, that'd be amazing. 

     

    Details such as your exact OS, and Dropbox version along with a description of what's happening, will help us get the full idea. 

     

    Keep me posted, and we'll take it from there! 

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