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Forum Discussion

Javanne01's avatar
Javanne01
Explorer | Level 4
5 years ago

"No Photos Or Videos Found. You must save photos or videos to your library before uploading."

Dropbox has suddenly stopped uploading photos from iPad. "No Photos Or Videos Found. You must save photos or videos to your library before uploading." What library? ipad camera has no library optio...
Camera uploads
Mobile
Sync
  • Lusil's avatar
    Lusil
    5 years ago

    Glad to hear that, Javanne01!

     

    If anything else comes up in the future, you know where to find us. 

     

    In the meantime, I hope you have a lovely day ahead!

Javanne01's avatar
Javanne01
Explorer | Level 4

I have no camera roll library in Photos. No idea where it went. Could the last update have gone wrong? Can Camera be reinstalled?

 

I added an album named "camera roll" there but Dropbox does not see it. Should I add such a folder to Dropbox?

 

The Camera Uploads setting in Dropbox is simply "On". How does one take a screenshot on an iPad?

Thank you for your help

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey Javanne01, thanks for getting back to us. 

 

Out of curiosity, could you confirm the version of the iPad's OS and the Dropbox mobile app you have running? 

 

Keep us posted!

  • Javanne01's avatar
    Javanne01
    Explorer | Level 4
    5 years ago

    iPad version 14.0

    Dropbox...can't find that information...Wait! Behold! In settings! Dropbox-->Photos--->change Selected Photos to All Photos

     

    ...and suddenly everything starts working. Well, at least Dropbox can find the pictures, select and upload successfully. Still no automatic uploads, but hey. I'm satisfied.

     

    Blessed if I know why it stopped working in the first place, or where Camera Roll went, but we've managed a workaround . Thanks!

     

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Glad to hear that, Javanne01!

       

      If anything else comes up in the future, you know where to find us. 

       

      In the meantime, I hope you have a lovely day ahead!

    • benhallman's avatar
      benhallman
      New member | Level 2
      4 years ago

      Thank you so much!  Had the same problem on my iPhone and your post saved me!!

    • jillmann's avatar
      jillmann
      New member | Level 2
      2 years ago

      I'm having the same problem on my phone but the work-around isn't helping. I have "all photos" selected in Dropbox preferences. It still tells me I have no photos in my library to upload. All the photos on my phone are in my iphone library. HELP. I really don't want to have to email myself all my photos, batch by batch, download and re-upload to Dropbox. Pain in the neck.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey jillmann, I hope you’re doing well. 

         

        Can you send over a screenshot of the error you keep receiving? When did you start facing this issue? 

         

        Also, have you tried clearing the Dropbox app’s cache, and reinstalling it on your device? It may help in some cases.

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