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Forum Discussion

Joseph Parks's avatar
Joseph Parks
Helpful | Level 6
4 years ago

New Sync Feature is auto cloud only. I hate it. How do I turn it off permanently?

Prior to a recent Dropbox update, all of my files on my PC were automatically synced into the cloud. I've always had smart sync off, so that I get to choose what folders I want on my PC. I want them ...
Computer Backup
Desktop
Sync
  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for updating me here, Joseph!

    And if you select your files, right click on them and choose 'Smart sync' > 'Local', do they get downloaded?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey Joseph Parks, enjoy your day! 

It sounds like you're referring to our Computer Backup feature that you accidentally enabled.

Can you try to disable it using the steps provided in the Help Center article?

Keep me posted on what you find.
Joseph Parks's avatar
Joseph Parks
Helpful | Level 6
4 years ago

Thank you for your help, Lori.

 

I looked where you directed me--where I'd never been before and didn't even know existed until you told me about it. It's asking me to set it up, so it's not something I accidentally turned on because it's not even activated.

What should I do next?

 

~ Joseph

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey Joseph Parks, sorry to jump in here. 

    Can I ask a couple of things, so I'm clear on what happened exactly?

    Were your desktop files all moved inside the Dropbox folder?

    Or did all your Dropbox files get the cloud icon on them and are no longer available locally on your PC?
    • Joseph Parks's avatar
      Joseph Parks
      Helpful | Level 6
      4 years ago

      Hannah,

       

      Thanks for jumping in! I'll take all the ideas I can get! 🙂


      All of my Dropbox files suddenly acquired the cloud icon on them and are no longer available locally on my PC.

      ~ Joseph

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for updating me here, Joseph!

        And if you select your files, right click on them and choose 'Smart sync' > 'Local', do they get downloaded?

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