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Forum Discussion
My Dropbox Transfer doesn't have my files on them as they're 0 bytes each
I am transferring 387 video file clips (total only 600 MB). After I created transfer, and it completed uploading from my Mac. It kept saying total 0 bytes and no thumbnails shown for any of the fil...
Jay
Dropbox Staff
Dropbox StaffHi jkrieger1, thanks for bringing this to our attention.
Just to check, were the files available offline on your computer, or were they online-only when you created the transfer?
This will help me to assist further!
Not sure if I fully understand your question. The files were on my Mac locally. When I created the Transfer, I selected these 387 files. Dropbox Transfer uploaded them then I gave the transfer a name, then copied the link for the client to use to download from. When the client clicks on the link, all they see is zero bytes and no thumbnail list window. When I returned to see my transfer dashboard and I was seeing the same thing. The first time I did set password. So I tried it all over again, but this time no password in case it was interferring. But I see the same results. I have used Dropbox Tranfser a number of times (with much fewer files mostly under 100 video clips but larger file sizes) successfully.
- Jay
Were files originally in your Dropbox folder, or from another location on your machine?
From my local hard drive on my Mac. I directed Dropbox Transfer to upload from my hard drive.
- Jay
Depending on your Dropbox subscription, the file size limits can be seen in this article.
Could you try switching browsers and create the Dropbox Transfer there to see if this helps?
