You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hebe_gb's avatar
hebe_gb
Explorer | Level 4
5 months ago

My desktop app isn't syncing. Can you offer any ideas as to why this might be happening?

My Dropbox Family account stopped sync-ing for no obvious reason about 3 months ago. There were no hardware or software changes on my desktop at this time. Because I couldn't find a way to get thin...
  • Mark's avatar
    5 months ago

    Hi hebe_gb 

     


    hebe_gb wrote:

    Having dragged and dropped the relevant folders from my PC to my Dropbox folder and set up those folders as the ones I want to keep sync-ing in the future, I had hoped everything would work smoothly from there. However, Dropbox is not sync-ing in either direction.

    Can anyone offer any clues as to why this might be?


    I suspect this is your issue. 

     

    This isnt how Dropbox works. Dropbox cannot, and does not, sync anything all all outside of the Dropbox directory. It never ever has. 

     

    So anything you want to sync and update automatically via Dropbox must be inside of the Dropbox directory and edited / worked upon in that location. By doing what you've done all you did was double the hard drive space required on your machine and created two copies of files - one that you work on and one now old and out of date. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!