You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

stinkerbill's avatar
stinkerbill
Helpful | Level 5
3 years ago

'Make available offline' option issue - files keep reverting to online only

I'm having ongoing issues where some files I've made available offline keep reverting to online.   For example, I'm working in Adobe After Effects, and my assets (videos, images PSDs) I've previo...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update and the screenshot here.

 

If you hover your mouse over the Dropbox icon in your menu bar, which version of Dropbox do you have installed and what's the sync status of the app, please?

Cbuzio's avatar
Cbuzio
Explorer | Level 3
2 years ago

I've been having the exact same issue...

Files that I downloaded last week, have reverted to being offline.

I also don't have that option in my sync settings. I'm on a Mac, operating system Ventura 13.4.1 (c), and the Dropbox version is v185.4.6054.

Please help, my files are really heavy and the internet isn't always fantastic, so sometimes I need to wait 1h until I can work again, even though I had downloaded the files last week.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, Cbuzio, sorry to hear about that! 

     

    Does this happen with all of your files, or some of them? 

     

    When did you first start noticing this behavior? If you right click on a folder/file inside your Dropbox folder, do you have the option to change the status of the files, and revert them to the state they originally were? 

     

    Let me know more, and we'll take it from there!

    • Cbuzio's avatar
      Cbuzio
      Explorer | Level 3
      2 years ago

      Hi Megan,

      Thank you for your quick reply!

      I've been experiencing issues with the online/offline sync for one or two months now. For a while, for example, I would select "make available offline" from the drop down list (after right clicking on the folder), and nothing would happen. It only worked when I double clicked the little cloud icon on the folder, then it started downloading everything.

      I only noticed this particular issue with the files reverting back to online in the last few days, because these were big folders that took me a while to download. If they are small files, I might not notice the issue.

       

      did this help? If I upgrade my operating system to Sonora, will it help or create more problems? (I usually wait a few months before installing a new operating system).

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Cbuzio!

         

        Is your Dropbox folder located in ~/Library/CloudStorage?

         

        When you access the app's preferences, what do you see under the Sync tab?

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