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Forum Discussion
"Make available offline" is not working for me.
Generally, I keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would ...
Nancy
Dropbox Staff
Dropbox StaffAlright; let’s take a closer look.
One way to check the app’s version is by hovering over the small Dropbox icon in your system tray/menu bar.
Now, as per the number of files currently syncing, please note that after 300k files, the performance of the Dropbox app may be affected, so this could be a possible reason why syncing isn’t working properly at the moment.
Have you, by any chance, used selective sync to remove any large folders from the desktop app? If not, please give that a go, as it may help.
Let me know if you see any difference afterwards.
Thank you
The version indicated in the Dropbox icon in the system tray is 177.4.5399
When you say "the number of files currently syncing", do you mean the number of files in the Dropbox folder? File Explorer counts the number of files in the Dropbox folder at , but, ordinarily, none are sincing because all have completed their synchonization, and the vast majority are set to "online only." At least, that is my understanding. Presently, the Dropbox icon in the system tray indicates 12,066 files are syncing, but that is the reason I am reporting this problem: the sync function does not apper to be working correctly. Ordinarily the number of files syncing would be very small and would quickly diminish to zero.
I would be willing to move files from my Dropbox folder if that is what you say I must do, but that diminishes the value of having Dropbox account. I have a plan with 4.0TB, and the Dropbox icon in the system tray indicates only 3.8TB is in use. So, usuage should not be a problem. Are you saying I am limited to a certain number of files as well as to 4.0TB of space? What if I zip some of the smaller files together?
In answer to your question about selective sync: The default is set to "online only", and I generally return files to "online only" after using them. However, my understanding is that "online only" leaves all the files in my Dropbox. Changing the setting only affects the file on my local disk. Is that correct? If so, I dont see what you mean by removing large files from the desktop app. Selective sync would keep them off my local disk, but the only way I know to remove a file from Dropbox is to delete the file, in whch case I would lose it from my local disk too, right? That would be counterproductive. Evidently I am confused.
Thanks.
In my previous post I meant to say File Explorer counts the number of files in the Dropbox folder at 441,451. Sorry for the omission.
- Megan
Hi coonrodc, you mentioned that your icon on the system tray indicates 12K files that are being synced, do you see this number getting smaller, or it's stuck like that?
You also mentioned that the app is syncing that amount of files, however the question is, since your plan is using 3.8TB out of the 4TB, do you have enough space for these files to sync to your account online?
The number of files indicated as "syncing" has been stuck at 12,174 for at least a few days
I presume space is available in my dropbox. I believe all or most of the files "syncing" are downloading, not uploading. Also, if space was unavailable in the dropbox, I presume the indicator would show the full 4.0 TB used, or at least 3.9 TB and not 3.8 TB. I would also expect some kind of error message or warning that space is low.
However, in order to assure ample space in the dropbox, I started a few days ago cutting and moving some large files to a flash drive. That is a chore because dropbox will only download them one at a time, and very slowly.
