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Capatex's avatar
Capatex
Helpful | Level 5
6 years ago

Linux Dropbox: fatal python exception

Hi everybody,

I am new to linux, taking over responsibilty due to a colleague leaving and im very lost.

Yesterday, I checked the drobox status on the terminal and it was stuck on dropbox upgrading. I restarted it and now I'm getting the following error with a load of other text:

ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:

Can anybody advise how I am able to fix this? And please bear in mind I am new to all of this :)

Thank you so much for your time.

Ross

  • Hi everyone,

    On this thread different troubles are posted! Most of them are related to missing library assignment declaration (library package in fact). For Ubuntu and other debian derived packaging systems, package name is "libatomic1". For RPM based - "libatomic". Workaround to this Dropbox developers fault could be installing the corresponding package by hands. For example, installation command, in Ubuntu, is:

    sudo apt-get install libatomic1

    On other systems, equivalent commands could be used.

    Hope this helps. :wink:

    PS: On Fedora usable command is:

    sudo dnf install libatomic
  • qweqwerqeqw's avatar
    qweqwerqeqw
    New member | Level 2

    ~/.dropbox-dist/dropboxd
    dropbox: locating interpreter
    dropbox: logging to /tmp/dropbox-antifreeze-h5Fmf6
    dropbox: initializing
    dropbox: initializing python 3.7.2
    dropbox: setting program path '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/dropbox'
    dropbox: setting home path '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155'
    dropbox: setting python path '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155:/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
    dropbox: python initialized
    dropbox: running dropbox
    dropbox: setting args
    dropbox: applying overrides
    dropbox: running main script
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/u-001/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
    Traceback (most recent call last):
    File "dropbox/client/main.pyc", line 7919, in main
    File "dropbox/client/main.pyc", line 7843, in main_startup
    File "dropbox/client/main.pyc", line 942, in __init__
    File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
    File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
    File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
    File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
    File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
    File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
    File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
    File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
    ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
    !! dropbox: fatal python exception:
    ['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
    Aborted (core dumped)

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff

    Hey Ross Capatex! Thanks for joining.

    We have a lot of Linux users in Community. I am not one of them, but I can help! :laughing: I will need a screenshot of the error reported to do so. 

    Also, please let me know the version of Dropbox you have installed there. 

    Looking forward to seeing the error! 

    • Capatex's avatar
      Capatex
      Helpful | Level 5

      Hi Fiona,

      Thank you so much for replying! :)

      I have attached a screenhot as you asked. I'm not sure how to check which version of dropbox it is? 

      Thanks.

      RossScreenshot 2019-11-19 at 11.07.27.pngScreenshot 2019-11-19 at 11.07.27.png

      • yfreifeld's avatar
        yfreifeld
        New member | Level 2

        same here:

        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
        dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
        Traceback (most recent call last):
        File "dropbox/client/main.pyc", line 7919, in main
        File "dropbox/client/main.pyc", line 7843, in main_startup
        File "dropbox/client/main.pyc", line 942, in __init__
        File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
        File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
        File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
        File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
        File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
        File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
        File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
        File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
        ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
        !! dropbox: fatal python exception:
        ['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)

    • laurocesar's avatar
      laurocesar
      New member | Level 2

      This is the installation log in an ubuntu xenial:

      Downloading Dropbox v85.4.155...
      ######################################################################## 100.0%
      Installing new version...
      Dropbox updated to v85.4.155
      Starting dropboxd (85.4.155)...
      dropbox: locating interpreter
      !! dropbox: failed to create log file (Permission denied)!
      dropbox: initializing
      dropbox: initializing python 3.7.2
      dropbox: setting program path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/dropbox'
      dropbox: setting home path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155'
      dropbox: setting python path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155:/opt/dropbox/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
      dropbox: python initialized
      dropbox: running dropbox
      dropbox: setting args
      dropbox: applying overrides
      dropbox: running main script
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
      Traceback (most recent call last):
        File "dropbox/client/main.pyc", line 8, in <module>
        File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>
        File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>
        File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>
        File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>
        File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>
        File "dropbox/client/configuration/manager.pyc", line 45, in <module>
        File "dropbox/client/configuration/utils.pyc", line 18, in <module>
        File "dropbox/client/autorestart.pyc", line 33, in <module>
        File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>
        File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>
        File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>
        File "dropbox/foundation/context/__init__.pyc", line 14, in <module>
        File "apex/__init__.pyc", line 6, in <module>
        File "<_bootstrap_overrides>", line 153, in load_module
      ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory
      !! dropbox: fatal python exception:
      ['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 8, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>\n', '  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>\n', '  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>\n', '  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>\n', '  File "dropbox/client/configuration/manager.pyc", line 45, in <module>\n', '  File "dropbox/client/configuration/utils.pyc", line 18, in <module>\n', '  File "dropbox/client/autorestart.pyc", line 33, in <module>\n', '  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>\n', '  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>\n', '  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>\n', '  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>\n', '  File "apex/__init__.pyc", line 6, in <module>\n', '  File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory\n'] (error 3)
      Checking for latest Dropbox version...
      Latest   : 85.4.155
      Installed: 85.4.155
      Dropbox is up-to-date
      Starting dropboxd (85.4.155)...
      dropbox: locating interpreter
      !! dropbox: failed to create log file (Permission denied)!
      dropbox: initializing
      dropbox: initializing python 3.7.2
      dropbox: setting program path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/dropbox'
      dropbox: setting home path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155'
      dropbox: setting python path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155:/opt/dropbox/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
      dropbox: python initialized
      dropbox: running dropbox
      dropbox: setting args
      dropbox: applying overrides
      dropbox: running main script
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
      dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
      Traceback (most recent call last):
        File "dropbox/client/main.pyc", line 8, in <module>
        File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>
        File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>
        File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>
        File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>
        File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>
        File "dropbox/client/configuration/manager.pyc", line 45, in <module>
        File "dropbox/client/configuration/utils.pyc", line 18, in <module>
        File "dropbox/client/autorestart.pyc", line 33, in <module>
        File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>
        File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>
        File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>
        File "dropbox/foundation/context/__init__.pyc", line 14, in <module>
        File "apex/__init__.pyc", line 6, in <module>
        File "<_bootstrap_overrides>", line 153, in load_module
      ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory
      !! dropbox: fatal python exception:
      ['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 8, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>\n', '  File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>\n', '  File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>\n', '  File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>\n', '  File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>\n', '  File "dropbox/client/configuration/manager.pyc", line 45, in <module>\n', '  File "dropbox/client/configuration/utils.pyc", line 18, in <module>\n', '  File "dropbox/client/autorestart.pyc", line 33, in <module>\n', '  File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>\n', '  File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>\n', '  File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>\n', '  File "dropbox/foundation/context/__init__.pyc", line 14, in <module>\n', '  File "apex/__init__.pyc", line 6, in <module>\n', '  File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory\n'] (error 3)

       

      • Здравко's avatar
        Здравко
        Legendary | Level 20

        Hi laurocesar,

        Your issue is something completely different. Did you solve it? There could be two reasons - permission mistake or broken installation (for some reason). You can try fix some possible permission problems using following commands:

        sudo chown -R "$USER" ~/.dropbox*
        chmod -R u+rw ~/.dropbox*

        If nothing changes, try full daemon and settings "reset" using:

        rm -rf ~/.dropbox*
        dropbox start -i

        Hope this helps to you too. :wink:

  • bhuskey's avatar
    bhuskey
    Helpful | Level 5

    I am having the same issue. Has anyone been able to resolve this issue?

    • Здравко's avatar
      Здравко
      Legendary | Level 20

      Hi everyone,

      On this thread different troubles are posted! Most of them are related to missing library assignment declaration (library package in fact). For Ubuntu and other debian derived packaging systems, package name is "libatomic1". For RPM based - "libatomic". Workaround to this Dropbox developers fault could be installing the corresponding package by hands. For example, installation command, in Ubuntu, is:

      sudo apt-get install libatomic1

      On other systems, equivalent commands could be used.

      Hope this helps. :wink:

      PS: On Fedora usable command is:

      sudo dnf install libatomic
      • bhuskey's avatar
        bhuskey
        Helpful | Level 5

        This workaround fixed my issue. Thank you.

  • Luis28's avatar
    Luis28
    Helpful | Level 5

    Hey there,
    after i freshly installed my fedora system i tried to install dropbox from the original source, build for Feroda (https://www.dropbox.com/download?dl=packages/fedora/nautilus-dropbox-2019.02.14-1.fedora.x86_64.rpm).
    While the install tried to download the daemon i ran into the error from this threat:
    https://www.dropboxforum.com/t5/Installs-integrations/I-m-getting-an-error-message-quot-Could-not-start-the-Dropbox/td-p/378874 

    i followed the solution and tried to install:

    sudo dnf install libatomic*

    but all packages where already installed.

    If i now run dropbox from the commandline:

    dropbox start -i

    i do get an output like:

    Starting Dropbox...dropbox: locating interpreter
    dropbox: logging to /tmp/dropbox-antifreeze-XZhlc6
    dropbox: initializing
    dropbox: initializing python 3.7.2
    dropbox: setting program path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/dropbox'
    dropbox: setting home path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155'
    dropbox: setting python path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155:/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
    dropbox: python initialized
    dropbox: running dropbox
    dropbox: setting args
    dropbox: applying overrides
    dropbox: running main script
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 7919, in main
      File "dropbox/client/main.pyc", line 7843, in main_startup
      File "dropbox/client/main.pyc", line 942, in __init__
      File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
      File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
      File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
      File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
      File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
      File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
    ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
    !! dropbox: fatal python exception:
    ['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 7919, in main\n', '  File "dropbox/client/main.pyc", line 7843, in main_startup\n', '  File "dropbox/client/main.pyc", line 942, in __init__\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', '  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', '  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', '  File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', '  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', '  File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
    /usr/bin/dropbox:303: PyGIDeprecationWarning: Since version 3.11, calling threads_init is no longer needed. See: https://wiki.gnome.org/PyGObject/Threading
      GObject.threads_init()
    /usr/bin/dropbox:453: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
      self.ok = ok = Gtk.Button(stock=Gtk.STOCK_OK)
    /usr/bin/dropbox:458: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
      cancel = Gtk.Button(stock=Gtk.STOCK_CANCEL)
    /usr/bin/dropbox:334: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
      GObject.idle_add(self.loop_callback, *ret)
    /usr/bin/dropbox:344: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
      GObject.idle_add(self.on_done)
    dropbox: locating interpreter
    dropbox: logging to /tmp/dropbox-antifreeze-YcihUu
    dropbox: initializing
    dropbox: initializing python 3.7.2
    dropbox: setting program path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/dropbox'
    dropbox: setting home path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155'
    dropbox: setting python path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155:/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
    dropbox: python initialized
    dropbox: running dropbox
    dropbox: setting args
    dropbox: applying overrides
    dropbox: running main script
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 7919, in main
      File "dropbox/client/main.pyc", line 7843, in main_startup
      File "dropbox/client/main.pyc", line 942, in __init__
      File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
      File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
      File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
      File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
      File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
      File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
    ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
    !! dropbox: fatal python exception:
    ['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 7919, in main\n', '  File "dropbox/client/main.pyc", line 7843, in main_startup\n', '  File "dropbox/client/main.pyc", line 942, in __init__\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', '  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', '  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', '  File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', '  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', '  File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
    /usr/bin/dropbox:313: PyGTKDeprecationWarning: The keyword(s) "type, message_format" have been deprecated in favor of "message_type, text" respectively. See: https://wiki.gnome.org/PyGObject/InitializerDeprecations
      message_format = s)
    /usr/bin/dropbox:313: PyGTKDeprecationWarning: The "flags" argument for dialog construction is deprecated. Please use initializer keywords: modal=True and/or destroy_with_parent=True. See: https://wiki.gnome.org/PyGObject/InitializerDeprecations
      message_format = s)

    to me it looks like dropbox does not find the installed libatomic install. Can that be?
    And how do i fix this?


    Thank you for your help

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff

      Hey there Luis28, thanks for reaching out to us here!

      I've merged your post to this thread here as it appears to be the same issue you described.

      Can you just check out the steps in the accepted solution here and let me know if this does the trick for you?

      Let me know how it goes!

      • Luis28's avatar
        Luis28
        Helpful | Level 5

        Hello @Daphne,

        thanks if it does fit here better, i will hope i ll get helpe here :)


        Can you just check out the steps in the accepted solution here and let me know if this does the trick for you?


        I did do that bevor posting! It did not resove the issue, and as described in my original post, belive libatomic.so.1 is simply not found by the dropbox program.
        See my reply to @Здравко 's suggestion.

         

         

         

    • Здравко's avatar
      Здравко
      Legendary | Level 20

      Luis28 wrote:

      ...
      i followed the solution and tried to install:

      sudo dnf install libatomic*

      but all packages where already installed.

      ...


      Hi Luis28,

      Are you sure?! :grinning::grin:

      Note here no file name is denoted, but package name! Accordingly the wildcards have different meaning here, little bit! Wildcard use is good thing to list different package names installed, for example, but no to install something. Use the exact name (without the star in particular). And be more careful what's the result in terminal. :wink: Maybe you have ignored something before.

      Good luck.

      • Luis28's avatar
        Luis28
        Helpful | Level 5

        Hey Здравко,

        I am shure, i did run the "sudo dnf install libatomic" command as suggested in the solution first, but get the message:

        Package libatomic-9.2.1-1.fc31.i686 is already installed. Dependencies resolved. Nothing to do. Complete!

         so i belive it is installed. I had a similar issue where installing all wildcards helped, due to the fakt that i needed the development pakage or something like this, thats why i tryed that here again.
        I just noticed, it is the i686 pakaged, and i installed dropbox for 86_64 systems, could that be an issue?

        (EDIT: installing the 32Bit dropbox package did result in the same errormessage)


        I had another look at the terminal output, as far as i can see the error is a python exception, wich results form the Import Error of libatomic.so.1 (cannnot open / missing):

         ! dropbox: fatal python exception: ['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in \n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in \n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in \n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in \n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in \n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)

        Thanks for the repply tho :)
        hope you have an other suggestion up ur sleve

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