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I went from a iPhone 11 to a iPhone 16 Pro a few months ago. I backed up photos to Dropbox before I moved everything to the new phone. Had issues with the new phone and Apple had me do a full factory reset, and then I was only able to download certain (minimal) apps from my cloud, to prevent the new phone from picking up anything old that might have caused the issues. This shouldn't affect my Dropbox app, since that is a separate cloud. But now when I back up photos, it is scanning my ENTIRE library of photos, which is many years worth, it seems, and it seems to want to download all of these photos, most of which are already in my Dropbox. I went to settings to see if selecting \"Back up/New photos only\" would solve this issue, but it only identifies new photos as of today, not the past couple of months since I got this phone. But then I looked at what's in my Camera Uploads folder, and there are photos from as recent as early December, but not current. With my old phone, Dropbox would only grab the new photos since last upload. So what am I doing wrong here?

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I've set my iOS camera uploads to add only new photos, but it's trying to re-upload everything.","moderationData":{"__ref":"ModerationData:moderation_data:816971"},"body":"

Hi jlo-nyc - sorry to hear you're having issues with this.

Can you please clarify if you were using the Dropbox mobile app since you got your new iPhone or if you just started using it?

Your camera uploads folder should be containing all photos and videos from all the mobile devices you've linked to your Dropbox account and enabled the automatic camera uploads feature on.

In the meantime, you can manually upload the files you'd like through the relevant (+) button too.

In any case, let us know more and we'll take it from there.

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Hi Walter - thanks for your reply. I have used the Dropbox mobile app for iPhone for years. So I had it on my iPhone 11, and then I had to download it (fresh) from Applications, not from my iCloud, when I had to reset my new iPhone 16.

So you're correct, I see all the old photos and videos from my previous uploads I had done with my iPhone 11 and any previous iPhones. I used to just open up the Dropbox app on my phone, and it would sync with my Photos app and find the ones that it didn't already have in Dropbox, and upload those as \"new\" to my Dropbox app/Camera Uploads folder. But when I do it now, on my iPhone 16, it seems to think all the photos from the past many years are \"new\" and I see it trying to sync thousands of photos+videos.

Does that make sense? How can I just get it to do what it used to do, sync with Photos app and only grab what's not already in Dropbox/Camera Uploads?

Thank you!

Hi jlo-nyc, are you syncing photos to your phone using iCloud or iTunes in some way, which is duplicating the photos on your device, and then having them re-uploaded again?

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Hm... I do have photos sync via iCloud but they should not be re-uploading to my phone. But how do I check that?

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That would be a setting in the phone or your machine, depending on how it is set up. That would be something you would need to check on your end.

When using the camera upload feature, you can select which folders you want to upload to your Dropbox account, so if the photos are coming from a different folder instead of the camera roll, then you can deselect that folder.

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Uploads from Photos app to Dropbox are just from the main library, and they always went straight to the Camera Uploads folder in Dropbox.

I have to check on the re-uploading question, I have no idea how to do that (just looked in iCloud and Photos settings and don't see anything about that). That seems like an odd and useless default if it is actually re-uploading photos after they are synced to iCloud. But who knows. I'll report back.

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