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Forum Discussion
sok123
4 years agoHelpful | Level 6
Ipad version of word not syncing with Dropbox
Hi,
I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem.
Right now I noticed that while Word on my Ipad timestamps the time I change...
- 4 years ago
I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks!
BethOfAus
Helpful | Level 5
I’m using an iPad and have been using DropBox for years but over the past month, I’m having major issues. I can see the latest version of Word documents in my Preview screen. I can export that version to myself and confirm that it is the version I want, but when I try to open the document from DropBox in Word, I get an old version. It shows ‘Downloading changes’ but when it’s finished, I’m still left with the old version.
I am considering looking for other software because this is happening regularly on my iPad. It doesn’t seem to happen on my PC thankfully but when I’m out I need to edit things and I can’t unless I export, save ANOTHER copy and then start editing that one.
Any ideas what’s going on?
Thanks
Daphne
4 years agoDropbox Staff
Thanks for posting BethOfAus.
For the moment, I can suggest using this workaround to help with the issue.
I'd like to have a better look into it with your through our Support channel though, alongside some device specific info, so I've just sent you a brief email.
If you'd like to, please check your inbox for my message and we'll take it from there - cheers!
For the moment, I can suggest using this workaround to help with the issue.
I'd like to have a better look into it with your through our Support channel though, alongside some device specific info, so I've just sent you a brief email.
If you'd like to, please check your inbox for my message and we'll take it from there - cheers!
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