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Forum Discussion
iOS Camera uploads is randomly skipping photos
I've been using Dropbox as a paying customer for many years and have always been happy with it.
I especially like the auto camera upload from mobile devices.
However lately I starting noticed...
Jay
Dropbox Staff
Dropbox StaffHi ddewaele, thanks for messaging the Community!
What device are you using, an Android or iOS device?
Do you apply any filters to the images, or use Live Photos, if on an iOS device?
This will help me to assist further!
What device are you using, an Android or iOS device?
Do you apply any filters to the images, or use Live Photos, if on an iOS device?
This will help me to assist further!
It is an iOS device (iphone 12 Pro).
I have a paid Dropbox plan.
I have already restarted / reinstalled /logged out / logged in.
It is random.
Sometimes live photos are uploaded sometimes not
Sometimes videos are uploaded sometimes not.
It has always worked without any issues but with since the new "Running camera uploads" UX in the app it is working unreliably.
I really need to be able to rely on an app like dropbox to always upload all of my pictures. Otherwise there's no real point in using it anymore.
- JayThanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.
They should be able to look into this in more detail.not helpful
