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Forum Discussion

andreas781's avatar
andreas781
Collaborator | Level 9
3 years ago

Indexing lasts for ever

i have problem for a couple of days. the icon of dropbox when i rollover the mouse it says to me indexing files all the time which is not normal for the use i make with it so many years. it has stucked. i tried to exit app re launch it , same. what is going on what should i do? it doesn't also sync my new files i put in

desktop
sync
  • andreas781's avatar
    andreas781
    3 years ago

    its as simple as i said it. it said "indexing 67 files" then when i exit app and relaunched started to sync my files and then changed number of indexing files to 19 for example, random numbers every time (and yes i have rebooted PC many times). no i cant do what y want cause i logged out and logged in again (from inside the desktop clinet app) and then re setup dropbox without deleting my local files. problem seems to be solved. it has stuck somehow. i ll let you know if something goes wrong again. thank you so much for responding so fast

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey andreas781, sorry to hear about this.

     

    If you rebooted your computer and this persists, could you send us a screenshot of the app's exact status as shown in your system tray/menu bar?

     

    Thanks!

    • andreas781's avatar
      andreas781
      Collaborator | Level 9
      3 years ago

      its as simple as i said it. it said "indexing 67 files" then when i exit app and relaunched started to sync my files and then changed number of indexing files to 19 for example, random numbers every time (and yes i have rebooted PC many times). no i cant do what y want cause i logged out and logged in again (from inside the desktop clinet app) and then re setup dropbox without deleting my local files. problem seems to be solved. it has stuck somehow. i ll let you know if something goes wrong again. thank you so much for responding so fast

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries andreas781 I'm just happy to hear that unlinking and relinking your account through the app's preferences did the trick for you. 

         

        Thanks for keeping me in the loop and see you around the Community!

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