We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
andreas781
2 years agoCollaborator | Level 9
Indexing lasts for ever
i have problem for a couple of days. the icon of dropbox when i rollover the mouse it says to me indexing files all the time which is not normal for the use i make with it so many years. it has stucked. i tried to exit app re launch it , same. what is going on what should i do? it doesn't also sync my new files i put in
its as simple as i said it. it said "indexing 67 files" then when i exit app and relaunched started to sync my files and then changed number of indexing files to 19 for example, random numbers every time (and yes i have rebooted PC many times). no i cant do what y want cause i logged out and logged in again (from inside the desktop clinet app) and then re setup dropbox without deleting my local files. problem seems to be solved. it has stuck somehow. i ll let you know if something goes wrong again. thank you so much for responding so fast
- WalterDropbox Staff
Hey andreas781, sorry to hear about this.
If you rebooted your computer and this persists, could you send us a screenshot of the app's exact status as shown in your system tray/menu bar?
Thanks!
- andreas781Collaborator | Level 9
its as simple as i said it. it said "indexing 67 files" then when i exit app and relaunched started to sync my files and then changed number of indexing files to 19 for example, random numbers every time (and yes i have rebooted PC many times). no i cant do what y want cause i logged out and logged in again (from inside the desktop clinet app) and then re setup dropbox without deleting my local files. problem seems to be solved. it has stuck somehow. i ll let you know if something goes wrong again. thank you so much for responding so fast
- WalterDropbox Staff
No worries andreas781 I'm just happy to hear that unlinking and relinking your account through the app's preferences did the trick for you.
Thanks for keeping me in the loop and see you around the Community!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!