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Forum Discussion
I can't save files in my Dropbox folder
Since last week, while working on office, or autocad, or anything, i cant save files to dropbox folder. It gives a message that the file dont existe (if the file is new) or if it was existent it says...
just discovered that the latest windows 10 update was causing the issue.
uninstalled the update from 14february, wich is KB4524244, fixed the problem
Lusil
Dropbox Staff
Dropbox StaffHey carlosgap5, thanks for reaching out to us about this.
It doesn't sound like it's related to your Dropbox account's storage, but let's have a look into this behavior and see what we can find.
As a first step, could you let me know the following pieces of info:
- When you receive that error message, what do you see when you hover over your Dropbox icon (that's next to your computer's clock)? Is it up to date or syncing?
- Could you also send me a screenshot (without any personal info) of an example/test file that you receive this error for?
Keep me posted!
No the icon stays fixed as not syncing...
Attached is the prt screen, sorry it is in portuguese, but its saying that cant acess the file, and if you look it into de path, the name of the file is a number... it is not office related i think cause lets say autocad is same, however paint, now trying the edit the prt screen that was gonna sent you, saved normally...
- Rich
Super User II
Temporarily close the Dropbox application or pause syncing, then try to save a file in the Dropbox folder again. What happens?
if pause syncing same message...
however closing the application and then restarting windows explorer, it saved normally...
just discovered that the latest windows 10 update was causing the issue.
uninstalled the update from 14february, wich is KB4524244, fixed the problem
