We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Columbusboo1's avatar
Columbusboo1
Helpful | Level 5
7 months ago

I can't access my backup from other devices after a recent update

I recently updated to the new Dropbox Backup on my main computer and, from the reading that I have done, realized that the new update no longer allows you to view or access files in backup from the D...
Dropbox Backup
DBoxTips's avatar
DBoxTips
Experienced | Level 11

 Hello Columbusboo1,

 

Yes, with the new Dropbox Backup that is no longer possible, as confirmed by Jay from Dropbox on this forum post:

 

In general, it should no longer be possible to view the backups of other machines on your current device, and you can only see them from the site. 

 

If you're still able to view these backups, then in the near future, those will also be removed from Explorer.

One way to restore this functionality would be to use third-party solutions which integrate with the Dropbox desktop app and make it possible to sync any folder (not just the "Documents" folder) with Dropbox across devices, like Boxifier. That is on Windows only, I don't know if they have a Mac version yet. My experience with it is on Windows.

 

Hope this helps.

 

Andrew (DBoxTips)

Columbusboo1's avatar
Columbusboo1
Helpful | Level 5
7 months ago

Hi @DBoxTips, thank you for the response! I looked into Boxifier and it seems like it should be a good solution if I end up not leaving Dropbox. It is very upsetting having to pay even more to another service to get back this functionality. I have been very happy with Dropbox up to this point because of how well the syncing worked. I can't believe that they would just remove this functionality and it has me looking to move to a different solution.

  • umbertotrivella's avatar
    umbertotrivella
    New member | Level 2
    7 months ago

    Hi all,

    I could not agree more with what you have posted above, the new Dropbox Backup is simply useless to me and has now made Dropbox much less useful. The whole point of Dropbox Backup was to be able to access one's files from any device anywhere. Accessing them only on the web becomes cumbersome and un-userfriendly.

    I am upset and outraged that DB would unilaterally decide to take a decision like this and remove a crucial functionality just like that!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!