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Forum Discussion

Darryl B.3's avatar
Darryl B.3
Helpful | Level 5
5 years ago

How to find what files are syncing

One of my computers has been syncing two files for days. Yet, all my subdirectories and files have the green icon to show they have synced. Even the hidden files appear O.K. I have tried the usual ...
Desktop
Sync
  • Daphne's avatar
    Daphne
    5 years ago

    Hey Darryl B.3, I hope you're well today!

    Usually, if the files are still trying to sync, they would appear with the syncing icon :arrows_counterclockwise:. The folder that these files are within will also show the syncing icon through the entire file path.

    If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:

    1. Click the Dropbox icon in your system tray/menu bar.
    2. Click the profile pic/initials icon in the top right of the window.
    3. Choose "Preferences..."
    4. Go to the "Account" tab.
    5. While holding the alt+H keys (for Windows) or Option/Alt key (for Mac), click "Fix Hardlinks".

    If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". 

    I hope this helps, let me know how it goes!

     

    Mod note: updated steps and link in post [last update 2023]

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

If you tried my previous suggestions and this persists, could you send us a screenshot of the app's status Charlvh?

Charlvh's avatar
Charlvh
New member | Level 2
2 months ago

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I see, thanks for clarifying that for me Charlvh 

     

    At this point, you can try signing out of your account from the app's preferences and back in.

     

    If the issue persists after that, let us know and we'll reach out via email to investigate further. 

  • Charlvh's avatar
    Charlvh
    New member | Level 2
    2 months ago

    Thanks so much, this worked perfectly. All good now. Much appreciated.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    No biggie Charlvh - I'm glad to hear you're back up and running and thanks for keeping me in the loop too.

     

    See you around the Community and take care!

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Charlvh, I am glad to see you got all your files fully synced on your Dropbox account thanks to Walter 's assistance 😎. 

    I'm super interested to hear how you use Dropbox! If you're up for sharing, I'd love to listen 🤗. 
     
    I'm always eager to learn about different workflows, and who knows… we might have some great tips to share with you, or perhaps your Dropbox story will inspire some new ideas for our internal team ✨👨‍💻!
     
     T 🎃 (Dropbox Community Manager) 

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