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 someone happens to upload a titanic file, (like a film, or huge special FX sequence that are hu...","body@stringLength":"1935","rawBody":"

I work for a film media company with team members around the world. Dropbox is a great solution until 
 someone happens to upload a titanic file, (like a film, or huge special FX sequence that are hundreds of gigs or maybe a TB). The challenge I face: If I’m sharing an active folder with a team (that I need access to) and someone drops in a massive file or a folder of massive files, there is no way to stop the files from overloading my system, (which maxes out my hard drive). The only thing I know to do, is turn off dropbox. But then, I can’t share files.  Once I restart dropbox, the huge files are laying in wait, like a tidal wave
 ready or not here we come.

\n

 

\n

If I flag a folder “online-only”, AFTER a large file was placed in it and it’s in the process of syncing to my system, the online-only status doesn’t stop the files from syncing, they keep coming. It appears that once a huge file is in the process of syncing there is no way to stop it.  And, if that file happens to be a 1TB film. It downs the computer.  I’ve spoken to our internal tech services, and they have no solution to the problem other than to remind people not to upload big files. But accidents do happen.

\n

 

\n

Is there a way, to select a file “currently in the act of syncing” and instruct it, “No. Stop. I don’t want this file”?

\n

 

\n

Today, our art department decided to reorganize assets.  They moved their entire library of film assets to a folder I actively use. Suddenly, I was inundated with hundreds of gigs of art assets and no way to stop it.  I flagged the folder to “online-only” but the files keep coming.  Dropbox forces each and every file to download first and then, moves it to online status. There is literally no way to stop files from syncing that I know of.

\n

 

\n

Has anyone else ran into this challenge?

","kudosSumWeight":2,"postTime":"2023-01-19T15:08:08.527-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Create","text":"Create","time":"2020-01-04T14:02:10.598-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:652450_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5752},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:652450":{"__typename":"Conversation","id":"conversation:652450","solved":true,"topic":{"__ref":"ForumTopicMessage:message:652450"},"lastPostingActivityTime":"2024-05-30T16:08:54.376-07:00","lastPostTime":"2024-05-30T16:08:54.376-07:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:652450":{"__typename":"ModerationData","id":"moderation_data:652450","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:652450_2":{"__typename":"Revision","id":"revision:652450_2","lastEditTime":"2023-01-19T21:57:35.101-08:00"},"ForumReplyMessage:message:660112":{"__typename":"ForumReplyMessage","id":"message:660112","conversation":{"__ref":"Conversation:conversation:652450"},"author":{"__ref":"User:user:1446775"},"revisionNum":2,"uid":660112,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: How do you stop large team files from syncing to my system, once they are in the process of syncing?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:660112"},"parent":{"__ref":"ForumReplyMessage:message:660031"},"body":"

Hi bennygabel!

 

If you used selective sync to remove your folder from the desktop app while it was already syncing, it’s most likely that you’ll need to wait for the app to complete the syncing process altogether, before the folder is removed/selectively synced. 

 

As mentioned above, you can always pause the app’s syncing, but when you resume, it’ll continue right from the point you had previously left it. 

 

In this case, and if possible, I’d suggest keeping your computer connected to the internet the whole time, so that the process may complete as soon as possible.

 

I hope this helps a bit.

","body@stringLength":"879","rawBody":"

Hi !

 

If you used selective sync to remove your folder from the desktop app while it was already syncing, it’s most likely that you’ll need to wait for the app to complete the syncing process altogether, before the folder is removed/selectively synced. 

 

As mentioned above, you can always pause the app’s syncing, but when you resume, it’ll continue right from the point you had previously left it. 

 

In this case, and if possible, I’d suggest keeping your computer connected to the internet the whole time, so that the process may complete as soon as possible.

 

I hope this helps a bit.

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Thanks for your feedback here, Steve Conard!

\n

 

\n

I'll make sure your comments are passed along to our team.

\n

 

\n

If you need anything else, make sure to let us know.

\n

 

\n

Have a great weekend!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2023-01-20T17:42:42.160-08:00","lastPublishTime":"2023-01-20T17:42:42.160-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4849},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:652450/message:652784","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"442","rawBody":"

Thanks for your feedback here, !

\n

 

\n

I'll make sure your comments are passed along to our team.

\n

 

\n

If you need anything else, make sure to let us know.

\n

 

\n

Have a great weekend!

","kudosSumWeight":0,"repliesCount":1,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:652784_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:1446775":{"__typename":"User","id":"user:1446775","uid":1446775,"login":"Nancy","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNDQ2Nzc1LTI1OTA0aTczNUY5MzRFRjNBQkNDRkQ"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":7659,"biography":null,"topicsCount":0,"kudosReceivedCount":519,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-31T06:13:42.733-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":262},"ModerationData:moderation_data:660112":{"__typename":"ModerationData","id":"moderation_data:660112","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:660031":{"__typename":"ModerationData","id":"moderation_data:660031","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1622238":{"__typename":"User","id":"user:1622238","login":"bennygabel","uid":1622238,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-15T06:10:21.740-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumReplyMessage:message:660031":{"__typename":"ForumReplyMessage","id":"message:660031","revisionNum":1,"uid":660031,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:652450"},"subject":"Re: How do you stop large team files from syncing to my system, once they are in the process of syncing?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:660031"},"body":"

I started syncing into dropbox... then I unselected a large directory from syncing...

When I resume, it is still working on it... pushing it into dropbos.

 

How do I cancel/stop it?

","body@stringLength":"211","rawBody":"

I started syncing into dropbox... then I unselected a large directory from syncing...

When I resume, it is still working on it... pushing it into dropbos.

 

How do I cancel/stop it?

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How do you stop large team files from syncing to my system, once they are in the process of syncing?","moderationData":{"__ref":"ModerationData:moderation_data:754794"},"body":"Hi, this idea that pausing syncing or restructuring your file system are solutions is frustrating.

I work in animation with large files, multiple projects on the go and tight deadlines 


Firstly you CANNOT prevent other people saving big files to shared folders. It happens.

Secondly if somebody shares project files I HAVE to sync them just to start the project — pausing is not an option! — but sometimes I have waited hours or days with my computer grinding away while dropbox sorts itself out (which is a special kind of nightmare if there’s some partially up/downloaded behemoth that you didn’t really need anyway hanging out at the top of the queue, the deadline is looming and you can’t even start work!).

As others have pointed out, making a file online doesn’t stop it from finishing syncing before it is removed from your computer, but the problem isn’t only that they can slow down or crash your system, they also clog up the sync queue when the files you want are stuck behind it!

Yes, you can use “sync now” but that doesn’t always help (it isn’t even an option for my scrivener projects — one of which is currently stuck underneath a partially downloaded monster video file and there seems to be no way to push the ones I want up the list!).

Also if you have many files to sync you want to be able to pause the single monster that’s getting in the way, not individually “sync next” the hundreds of other files you actually need for the project.

There needs to be a way to pause or stop individual files that works immediately, and ideally a way to easily change the sync list order to prioritise the most needed files first (Sync next is a bit crude for this).

Please sort this out — it is driving me nuts and I’m pretty sure I’m not alone! It can be very stressful when sync issues stop your work right before a hard deadline.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-03-04T05:55:29.620-08:00","lastPublishTime":"2024-03-04T05:55:29.620-08:00","metrics":{"__typename":"MessageMetrics","views":1583},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:652450/message:754794","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc1NTA5MSw3NTUwOTE","node":{"__ref":"ForumReplyMessage:message:755091"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1929","rawBody":"Hi, this idea that pausing syncing or restructuring your file system are solutions is frustrating.

I work in animation with large files, multiple projects on the go and tight deadlines 


Firstly you CANNOT prevent other people saving big files to shared folders. It happens.

Secondly if somebody shares project files I HAVE to sync them just to start the project — pausing is not an option! — but sometimes I have waited hours or days with my computer grinding away while dropbox sorts itself out (which is a special kind of nightmare if there’s some partially up/downloaded behemoth that you didn’t really need anyway hanging out at the top of the queue, the deadline is looming and you can’t even start work!).

As others have pointed out, making a file online doesn’t stop it from finishing syncing before it is removed from your computer, but the problem isn’t only that they can slow down or crash your system, they also clog up the sync queue when the files you want are stuck behind it!

Yes, you can use “sync now” but that doesn’t always help (it isn’t even an option for my scrivener projects — one of which is currently stuck underneath a partially downloaded monster video file and there seems to be no way to push the ones I want up the list!).

Also if you have many files to sync you want to be able to pause the single monster that’s getting in the way, not individually “sync next” the hundreds of other files you actually need for the project.

There needs to be a way to pause or stop individual files that works immediately, and ideally a way to easily change the sync list order to prioritise the most needed files first (Sync next is a bit crude for this).

Please sort this out — it is driving me nuts and I’m pretty sure I’m not alone! It can be very stressful when sync issues stop your work right before a hard deadline.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:754794_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:755091":{"__typename":"ModerationData","id":"moderation_data:755091","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1842655":{"__typename":"User","id":"user:1842655","uid":1842655,"login":"mihau","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-30T02:03:35.071-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1842655"},"ForumReplyMessage:message:755091":{"__typename":"ForumReplyMessage","uid":755091,"id":"message:755091","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":false,"repliesCount":6,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:754794"},"conversation":{"__ref":"Conversation:conversation:652450"},"subject":"Re: How do you stop large team files from syncing to my system, once they are in the process of syncing?","moderationData":{"__ref":"ModerationData:moderation_data:755091"},"body":"

Hi there Beeblejuice - thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system - you can let us know if you have anything else to add. 

\n

 

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"214","kudosSumWeight":0,"postTime":"2024-03-05T08:44:05.122-08:00","lastPublishTime":"2024-03-05T08:44:05.122-08:00","metrics":{"__typename":"MessageMetrics","views":790},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:652450/message:755091","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc3NDE5OSw3NzQxOTk","node":{"__ref":"ForumReplyMessage:message:774199"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"528","rawBody":"

Hi there - thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system - you can let us know if you have anything else to add. 

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I think I need to switch from Dropbox to another cloud service. Dropbox suggested organizing my files, but the interface is confusing. Clicking the checkbox at the top selects everything, not just the visible files. Then I get stuck in the 'make it online only' process. How can I stop this? How can I deal with it? It's frustrating that there doesn't seem to be a solution.

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I think I need to switch from Dropbox to another cloud service. Dropbox suggested organizing my files, but the interface is confusing. Clicking the checkbox at the top selects everything, not just the visible files. Then I get stuck in the 'make it online only' process. How can I stop this? How can I deal with it? It's frustrating that there doesn't seem to be a solution.

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