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Forum Discussion

Eddy Q.'s avatar
Eddy Q.
Explorer | Level 3
6 years ago

How do I stop the desktop app?

I want to close Dropbox. Just stopping the sync does not solve my problem. And I don't want to uninstall it. Do I have to close it via End Task in Task Manager?
Desktop
Sync
  • Lusil's avatar
    Lusil
    6 years ago
    Hey there, Eddy Q.. 
     
    Are you by any chance trying to stop the desktop app from running? If so, you can:
    1. Click on the Dropbox icon that’s next to your desktop’s clock. 
    2. Click on the gear icon. 
    3. Select Quit/Exit Dropbox. 
    Please note though that if the desktop app isn’t running, your files and folders in your Dropbox folder won’t sync and any changes you apply to content from the website and any other connected device will not be reflected on your computer, and vice versa. 
     
    If I’ve misunderstood your query, please let me know. Thanks!
  • javimidnight's avatar
    javimidnight
    6 years ago

    Hi Eddy,

     

    You could try to disable Dropbox when Windows starts.

    You can do it:

    • In preferences of the program in the icon which is near to the clock
    • Disabling the start in the Windows start options: 
      • From the Task Manager in Windows 10
      • From Windows+R (Run) / msconfig

    Regards

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey there, Eddy Q.. 
 
Are you by any chance trying to stop the desktop app from running? If so, you can:
  1. Click on the Dropbox icon that’s next to your desktop’s clock. 
  2. Click on the gear icon. 
  3. Select Quit/Exit Dropbox. 
Please note though that if the desktop app isn’t running, your files and folders in your Dropbox folder won’t sync and any changes you apply to content from the website and any other connected device will not be reflected on your computer, and vice versa. 
 
If I’ve misunderstood your query, please let me know. Thanks!
Eddy Q.'s avatar
Eddy Q.
Explorer | Level 3
6 years ago

Thanks, I expect that syncing will stop. BTW the reason I want to close Dropbox is because it eats so much computer time that I can't get anything done. If there is a solution for that then please let me know.

  • javimidnight's avatar
    javimidnight
    Helpful | Level 6
    6 years ago

    Hi Eddy,

     

    You could try to disable Dropbox when Windows starts.

    You can do it:

    • In preferences of the program in the icon which is near to the clock
    • Disabling the start in the Windows start options: 
      • From the Task Manager in Windows 10
      • From Windows+R (Run) / msconfig

    Regards

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey again, Eddy Q.. 
     
    If you’re seeing high CPU or RAM usage, I’d recommend checking this article out for some suggestions on what you should look for. 
     
    If you’re having a slow startup despite the ideas provided in the article, let me know and I’ll make sure to get back to you as soon as possible. 
     
    Cheers! :grin:
    • Thomas-'s avatar
      Thomas-
      New member | Level 2
      4 years ago

      "Click the gear" is what google suggests, pulling from this post, but there's no gear anymore.

       

      Any changes to UI should come with an obligation for that design team to go update every old forum support instructions. Constantly tweaking your UI means building a library of reliable support articles is basically impossible.

       

      I think as of December 2020 you need to left click the dropbox icon, then click your name/icon in the upper right, then click quit. Dropbox hijacks the right click menu so you can't just right click and hit exit like with any other sensible tray icon. Seems like a dark pattern to me but there you go.

      • nis1's avatar
        nis1
        New member | Level 2
        2 years ago

        I wish Dropbox provides a user manual as a pdf that answers all these questions. I just subscribed to Dropbox. I am just in the "Free Trial" period.

        I am having a hard time figuring out the right way to install it, the right way to back-up my files in such a way that the backup replicates the folder structure in my Windows11 PC. To find answers to these questions, I have to use Google to search for answers. I cannot find answers on the Dropbox site. I do not even know whether the installation went correctly or not. Such a poor support. I am thinking of canceling Dropbox and going to use some other service.

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