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Forum Discussion
Grey X on files I download via selective sync and can't open them
I'm not able to solve the following problem: when I download files from Dropbox using the Selective Sync all the downloaded files show a grey X and they are not openable.
Hannah
yes, the 'make available offline' option is available and by clicking on it the file(s) become available.
Problem solved. Thank you for your effective suggestion.
The solution to this big problem was actually simple... but I recommend Dropbox to correct it or to give clear indications on how to solve it, in order to avoid that the users have to scratch their heads for days...
Regards
Francesco
Nancy
I forgot to mention that I have no problem in accessing these files from my Dropbox website. The problem is relevant only to those that have been re-cynced to my laptop.
Ciao
Francesco
Walter
Dropbox Staff
Dropbox StaffHey Frank99, sorry for jumping in here, but I just wanted to mention that in File Explorer, a gray “X” icon can appear on a file or folder in your Dropbox folder sometimes.
This is a Windows icon and not a Dropbox icon. It indicates that your file or folder may not be syncing with Dropbox.
To fix this, please try the steps in this article about fixing syncing issues in Dropbox. If that doesn’t fix it, you can also contact Microsoft support.
Walter
I did not like at all the way you jumped in, interrupting my dialogue with your colleague Nancy and providing very general suggestions including that of checking the internet connection (come on !!!).
This made me immediately suspicious that you were covering a problem of Dropbox.
As a matter of fact, Nancy gave me a useful hint, i.e. that the problem of the files with gray X (therefore not openable) could be due to the fact that I unsynced and then re-synced these files. So, what I did I uploaded a file in Dropbox through my mobile then I synced in my laptop; it worked perfectly, and that file is openable. So, the problem is not in my laptop, in Microsoft or in other unreachable systems. The problem is in Dropbox and has to do with the unsyncing and re-cyncing process and, of course, I'm not able to solve it by myself, as I am a simple user.
Now, let's go back to a peaceful dialogue. Can Dropbox solve this problem?
The selective sync is for me the major strength of Dropbox, but if it doesn't work, ciao (i.e. bye bye)
Francesco
- Hannah
Hey Frank99, what Walter suggested is actually legitimate, but I'm assuming the info and troubleshooting steps in the article didn't help resolve your issue.
Can you check one more thing? Do you see a 'make available offline' option, when you right click on these files?
If so, can you click it, to see if that helps?
Hannah
yes, the 'make available offline' option is available and by clicking on it the file(s) become available.
Problem solved. Thank you for your effective suggestion.
The solution to this big problem was actually simple... but I recommend Dropbox to correct it or to give clear indications on how to solve it, in order to avoid that the users have to scratch their heads for days...
Regards
Francesco
