You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Grey X on files I download via selective sync and can't open them
I'm not able to solve the following problem: when I download files from Dropbox using the Selective Sync all the downloaded files show a grey X and they are not openable.
Hannah
yes, the 'make available offline' option is available and by clicking on it the file(s) become available.
Problem solved. Thank you for your effective suggestion.
The solution to this big problem was actually simple... but I recommend Dropbox to correct it or to give clear indications on how to solve it, in order to avoid that the users have to scratch their heads for days...
Regards
Francesco
- Nancy
Dropbox Staff
Hi Frank99, and welcome back to our forum.
From what I understand, you had previously unsynced some files/folders from your Dropbox app, and after re-syncing them, they can no longer be accessed, correct?
Do you mind sharing with me the app version and syncing status of your Dropbox app? Also, if you can provide a screenshot of what you see when trying to open the files, that’d be great.
Keep me posted for more updates!
Dear Nancy
exactly, I had previously unsynced these files and after re-syncing them, I could no longer access them.
In my mobile the App version appears to be 310.3.2 and in my laptop 163.4.5456. I manage my files only from my laptop. I use the mobile only for reading purposes
Apparently, sync is updated, and I don't have sync issues, as you can see below:
You can see here below the error message that I get when I try to open these fils;
Finally, this a picture of one of my re-synced folders with all its files having these unhappy grey X:
Thank you
Francesco
Nancy
I forgot to mention that I have no problem in accessing these files from my Dropbox website. The problem is relevant only to those that have been re-cynced to my laptop.
Ciao
Francesco
