Forum Discussion

Explorer | Level 3

6 years ago

Solved

頻繁にログインとインストールが要求される。

Dropbox のバージョンが 94.4.384 にアップしてから（アップしたのは、2020.4.3～4 頃）、頻繁にログインとインストールが必要になりました。ログインとインストールを抑止できないのでしょうか？何故、この様な仕様に変えられたのでしょうか？あるいは、利用環境に依存する現象でしょうか？当方は、Mac Pro と Mac Book Pro で Dropbox...

Sigrid2

New member | Level 2

7 years ago

From what I understand my business account will need to sign a DPA with Dropbox to fullfill the new GDPR-legislation? Other platforms such as MailChimp has made this easy, but I can not find any information about signing this agreement on this site?

Need more support

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I work with various charities in the UK who often use free Dropbox accounts to share files for boards of trustees, teams etc.

There is some confusion as to whether the GDPR compliance steps that Dropbox have made apply to these accounts or only to those on Dropbox Business.

Could this be clarified please?","kudosSumWeight":0,"postTime":"2018-05-03T22:54:25.342-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Share","text":"Share","time":"2019-05-29T00:02:51.609-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:275027_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":23870},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hi,

I work with various charities in the UK who often use free Dropbox accounts to share files for boards of trustees, teams etc.

There is some confusion as to whether the GDPR compliance steps that Dropbox have made apply to these accounts or only to those on Dropbox Business.

Could this be clarified please?"},"Conversation:conversation:275027":{"__typename":"Conversation","id":"conversation:275027","solved":true,"topic":{"__ref":"ForumTopicMessage:message:275027"},"lastPostingActivityTime":"2022-07-26T00:18:54.880-07:00","lastPostTime":"2022-07-04T05:29:33.889-07:00","unreadReplyCount":71,"isSubscribed":false},"ModerationData:moderation_data:275027":{"__typename":"ModerationData","id":"moderation_data:275027","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:275027_3":{"__typename":"Revision","id":"revision:275027_3","lastEditTime":"2022-07-26T00:18:54.880-07:00"},"ForumReplyMessage:message:279197":{"__typename":"ForumReplyMessage","id":"message:279197","conversation":{"__ref":"Conversation:conversation:275027"},"author":{"__ref":"User:user:696060"},"revisionNum":1,"uid":279197,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:279197"},"parent":{"__ref":"ForumTopicMessage:message:275027"},"body":"

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As somebody in the UK the biggest thing you need to make sure is that the end users whos data is being stored is aware of it being stored AND that it is stored outside of the EU. Same goes if they email things in they need to know where those email servers are (e.g. Office365 = USA etc.).","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2018-05-04T10:26:41.456-07:00","lastPublishTime":"2018-05-04T10:26:41.456-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":23051},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:275027/message:275080","customFields":[]},"User:user:696060":{"__typename":"User","id":"user:696060","uid":696060,"login":"Sigrid2","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T04:35:54.983-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:279197":{"__typename":"ModerationData","id":"moderation_data:279197","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:279197_1":{"__typename":"Revision","id":"revision:279197_1","lastEditTime":"2018-06-06T04:42:21.326-07:00"},"QueryVariables:ReplyList:message:279197:1":{"__typename":"QueryVariables","id":"ReplyList:message:279197:1","value":{"id":"message:279197","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039679000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039679000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:4":{"__typename":"User","id":"user:4","uid":4,"login":"Ed","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-01T19:39:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS00LTFpRjY5NTIzNEMyMzNFM0RGRg"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:4"},"ForumReplyMessage:message:279199":{"__typename":"ForumReplyMessage","uid":279199,"id":"message:279199","revisionNum":1,"author":{"__ref":"User:user:1850"},"readOnly":false,"repliesCount":6,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:279197"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:279199"},"body":"

You'll want to contact Dropbox Business Support. The options for doing so can be found in your Admin console under Help, or you can open a ticket.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2018-06-06T05:12:33.643-07:00","lastPublishTime":"2018-06-06T05:12:33.643-07:00","metrics":{"__typename":"MessageMetrics","views":3896},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:275027/message:279199","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDI3OTk1MSwyNzk5NTE","node":{"__ref":"ForumReplyMessage:message:279951"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:279951":{"__typename":"ModerationData","id":"moderation_data:279951","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:42":{"__typename":"Rank","id":"rank:42","position":25,"name":"Helpful | Level 7","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:682904":{"__typename":"User","id":"user:682904","uid":682904,"login":"aukevn","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-19T03:36:40.386-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:mxpez29397/user:682904"},"ForumReplyMessage:message:279951":{"__typename":"ForumReplyMessage","uid":279951,"id":"message:279951","revisionNum":1,"author":{"__ref":"User:user:4"},"readOnly":false,"repliesCount":5,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:279199"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:279951"},"body":"Hi all

Thanks for your patience on this matter. Our legal team has just confirmed that we're GDPR compliant and has updated this page: https://www.dropbox.com/business/trust/compliance/certifications-compliance

Thank you","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2018-06-11T13:27:07.227-07:00","lastPublishTime":"2018-06-11T13:27:07.227-07:00","metrics":{"__typename":"MessageMetrics","views":3847},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:275027/message:279951","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDI3OTk1MiwyNzk5NTI","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDI3OTk1MiwyNzk5NTI","node":{"__ref":"ForumReplyMessage:message:279952"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:279952":{"__typename":"ModerationData","id":"moderation_data:279952","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:279952":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:682904"},"id":"message:279952","revisionNum":1,"uid":279952,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:279951"},"conversation":{"__ref":"Conversation:conversation:275027"},"subject":"Re: GDPR Compliance for Personal / Free Accounts","moderationData":{"__ref":"ModerationData:moderation_data:279952"},"body":"

Thanks Ed, but regarding the topic being discussed here it sounds a bit misleading that you comply.

I can find no information in the link you provide about a Data Processing Agreement. If you want to be compliant for people using Dropbox professionally, you need to offer such agreements. The information I have is that you only provide it for business account users, thus excluding all those contractors and small businesses that only need a single or two accounts. So no matter what technical measures you take, if you don't provide such an agreement many will have to stop using Dropbox to store personal information of clients.

Kind regards,

Auke

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