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TomMacD89's avatar
TomMacD89
Explorer | Level 3
7 years ago

GDPR Compliance for Personal / Free Accounts

Hi, I work with various charities in the UK who often use free Dropbox accounts to share files for boards of trustees, teams etc. There is some confusion as to whether the GDPR compliance steps ...
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  • Mark's avatar
    Mark
    7 years ago
    Hi Tom

    As somebody in the UK the biggest thing you need to make sure is that the end users whos data is being stored is aware of it being stored AND that it is stored outside of the EU. Same goes if they email things in they need to know where those email servers are (e.g. Office365 = USA etc.).
Sigrid2's avatar
Sigrid2
New member | Level 2
7 years ago

From what I understand my business account will need to sign a DPA with Dropbox to fullfill the new GDPR-legislation? Other platforms such as MailChimp has made this easy, but I can not find any information about signing this agreement on this site? 

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    You'll want to contact Dropbox Business Support. The options for doing so can be found in your Admin console under Help, or you can open a ticket.

     

    Open your ticket here: https://dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

      • aukevn's avatar
        aukevn
        Helpful | Level 7
        7 years ago

        Thanks Ed, but regarding the topic being discussed here it sounds a bit misleading that you comply.

         

        I can find no information in the link you provide about a Data Processing Agreement. If you want to be compliant for people using Dropbox professionally, you need to offer such agreements. The information I have is that you only provide it for business account users, thus excluding all those contractors and small businesses that only need a single or two accounts. So no matter what technical measures you take, if you don't provide such an agreement many will have to stop using Dropbox to store personal information of clients.

         

        Kind regards,

        Auke

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