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KimBob58's avatar
KimBob58
Helpful | Level 5
2 years ago

Files saved on the computer Dropbox are not online

I cannot get my files on the computer drop files to upload to dropbox

  • Hi Jay,

    Got it sorted out thanks. I asked the dropbox live chat and they talked me thought checking everything. I have got access now and it' syncing not sure what it hadn't worked for so long!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi KimBob58, thanks for bringing this to our attention.

     

    Is the Dropbox desktop application currently running on your machine? 

     

    What message do you see, on the bottom left, when you click the Dropbox icon in the system tray/menu bar?

     

    This will help me to assist further!

    • KimBob58's avatar
      KimBob58
      Helpful | Level 5

      Hi Jay,

      It is operational and I have been saving files for some time that I now realise have not been uploaded to dropbox online. I can't find the icon on a list. I did have an issue where my applications folder disappeared. That may have caused this. I've looked at solutions like restarting or re installing dropbox but I would worried I will lose all these recent  files

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Okay, so just for clarification, you cannot see the Dropbox icon in the menu bar, and it's also not in the Applications menu?

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