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Helpful | Level 5

2 years ago

Files not sharing and not deleting, showing different content on sender and receiver

This week, suddenly out of nowhere, files I upload every week are choosing not to appear on the other party's end. He still sees last week's file even though I had already deleted it. Tried deleting the new file and uploading again, same file with a new name, and he didn't see that either. Still has old files. I asked him to delete everything, he said he did but they're still here on this end. And now after I delete them again again, Dropbox won't let me permanently delete. I've tried rebooting and maintenance, tried sending to another third party email, and that 3p email sees what I send just fine. Could it be on his end? Also tried to explore the "Rewind" option but the site won't go to it.

If I delete the entire folder (it's his account, not mine), can I get it back? Or if I delete my entire account can I get that back?

13 Replies

Jay
Dropbox Staff
2 years ago
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Hi Rodger C., thanks for bringing this to our attention.

In order to understand exactly what is happening, could you describe the exact steps you're taking to share or upload these files?

This will help me to assist further!
- Rodger C.
  Helpful | Level 5
  2 years ago
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  Sure, same way as always, they're mp3 files of about 120-130 mB, I drag and drop. Usually I rename them once they're in there to keep them distinct from my originals. I did notice the upload hung up on 99% for a long time before it went up, that was the only unusual event. But the other party doesn't see it, he sees the one I loaded a week before and already deleted.
  - Jay
    Dropbox Staff
    2 years ago
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    When you drag and drop them, are they into a shared folder on the Dropbox site, or are you using a file request to upload to their account?

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If I delete the entire folder (it's his account, not mine), can I get it back? Or if I delete my entire account can I get that back?

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If I delete the entire folder (it's his account, not mine), can I get it back? Or if I delete my entire account can I get that back?

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He still sees last week's file even though I had already deleted it. Tried deleting 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Files not sharing and not deleting, showing different content on sender and receiver","moderationData":{"__ref":"ModerationData:moderation_data:729636"},"body":"

Hi Rodger C., thanks for bringing this to our attention.

In order to understand exactly what is happening, could you describe the exact steps you're taking to share or upload these files?

This will help me to assist further!

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Hi , thanks for bringing this to our attention.

In order to understand exactly what is happening, could you describe the exact steps you're taking to share or upload these files?

This will help me to assist further!

Sure, same way as always, they're mp3 files of about 120-130 mB, I drag and drop. Usually I rename them once they're in there to keep them distinct from my originals. I did notice the upload hung up on 99% for a long time before it went up, that was the only unusual event. But the other party doesn't see it, he sees the one I loaded a week before and already deleted.

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When you drag and drop them, are they into a shared folder on the Dropbox site, or are you using a file request to upload to their account?

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When you drag and drop them, are they into a shared folder on the Dropbox site, or are you using a file request to upload to their account?

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