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Forum Discussion

tina tang's avatar
tina tang
New member | Level 2
7 months ago

"Files in this folder are being used by Windows Explorer, so they cannot be synchronized" error

There is 1 file that cannot be synchronized. The synchronization problem shows that "Files in this folder are being used by Windows Explorer, so they cannot be synchronized. Please close the file to resume syncing". I tried closing all folders, restarting my computer, and restarting Dropbox, still unable to sync

Desktop
Error Messages
Sync
Windows
  • tina tang's avatar
    tina tang
    7 months ago

    Hi,

    Thanks for your help. I’ve already solved the problem by signing out and signing back in, which refreshed the syncing.

    Thanks again!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey tina tang! Welcome to our Community. 

     

    Can you send over a screenshot of what you see exactly? It may be easier to have a visual first.

     

    Other than that, I’d like to know the app version of your Dropbox app. 

     

    Let me know, when you’ve got more info.

    • tina tang's avatar
      tina tang
      New member | Level 2
      7 months ago

      Hi,

      Thanks for your help. I’ve already solved the problem by signing out and signing back in, which refreshed the syncing.

      Thanks again!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Glad to hear it, tina tang! Don’t hesitate to reach back, if you need something else.

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