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Pabs33's avatar
Pabs33
Helpful | Level 5
2 years ago

Files different on computer, not syncing to site

Hello there,

The files of my computer dont correspond to the files on my website version.

I have my Desktop client (Windows, 64, last version) connected to my account, so I can acces my files from the computer and from the website.

 

I thought I was out of sync, but the file in my computer is a newer version of the file, which was modified by another person.

Furthermore, I uninstalled and reinstalled DropBox client, syncing in another directory to avoid any problems. Same result.

 

The sync is 'Up to date' and there is no issues in the sync panel. Furthermore, we are two people with this problem in the shared files.

 

In my opinion I would say that the website file is somehow wrong, and the changes of Desktop clients are applied to other clients, but not the website. 

 

Any thoughts? Solutions?

Thanks in advance

 

Desktop
Sync
Web
  • Pabs33's avatar
    Pabs33
    2 years ago

    Hello again,

    Thanks for your interest.

    I found the '''bug'''.

    Indeed the file was a ods file and the modifying person messed up with pages, and names.

    Sorry for wasting your time.

     

    Have a good day

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Pabs33, thanks for bringing this to our attention.

     

    What version of Windows are you running exactly, since you were missing the number in your post?

     

    Are you certain you're signed into the same email address on the Dropbox site and the Dropbox desktop application?

     

    This will help me to assist further!

    • Pabs33's avatar
      Pabs33
      Helpful | Level 5
      2 years ago

      Sorry for that, Win10 x64,  DropBox client v 169.4.5684 (the lastest, i downloaded it like 2h ago fromt he website). The previous version I had, I have no idea.

       

      Yes, the same account in client and site.

      Thanks for your interest.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Do the files have green icons on then in Explorer on Windows?

         

        If you right click one of the files with a green icon, and then click 'View on Dropbox.com', does it bring up the correct updated version of the file on the site?

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