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Forum Discussion

Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
2 months ago

File explorer "not responding" error during move to Dropbox

I was uploading a large amount of files via "move" from my Desktop.  The File Explorer froze and went to "Not responding" part way through and now my files are neither in the original location nor di...
Desktop
Dropbox Basic
Sync
upload
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Blkbelt901, thanks for letting us know about this.

 

What's the sync status of the Dropbox app, when you hover over the Dropbox icon in your system tray?

 

Perhaps the app is just stuck.

 

Also, which Windows version are you using?

 

Thanks in advance.

Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
2 months ago

I'm using Windows 8.1 (this is a really old pc we havent used in a while). 

 

I did manage to find the files in the "Dropbox" folder on my local device after restarting but nothing is uploaded.  And I'm not seeing any sync options.  I reinstalled the desktop app and its not seeing these files from the local at all.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Do you see a small Dropbox icon in your system tray, by the clock, Blkbelt901?

     

    If so, please hover over it, to see the sync status of the app.

    • Blkbelt901's avatar
      Blkbelt901
      Explorer | Level 4
      2 months ago

      The icon is completely missing. It claims to be synced when I open the desktop app.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Would you mind re-installing the app just to see if that changes things at all Blkbelt901? 

     

    You also mentioned that it claims to be synced when you open the app. How do you open it, without the little Dropbox icon, next to your WiFi on your task bar? 

    • Blkbelt901's avatar
      Blkbelt901
      Explorer | Level 4
      2 months ago

      Hi - i have a shortcut on my desktop that opens the app.

       

      I spent the weekend manually moving the files out of the dropbox folder to an external harddrive so at least I was able to save my content.  Thank you everyone for the help but I'm just going to chalk this up to antiquated systems not cooperating with newer software.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the update, Blkbelt901.

         

        Indeed, it seems that Windows 8.1 computers are no longer supported by Dropbox, so that's probably the reason for your issue here.

         

        If you need help with anything else, though, do let us know.

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