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Then I move \"foo.txt\" from \"fold...","body@stringLength":"1276","rawBody":"

Say I have this in my Dropbox:

~/Dropbox/shared/folderA/foo.txt
~/Dropbox/shared/folderB/

The folder \"~/Dropbox/shared/\" is shared between 2 Dropbox accounts. Then I move \"foo.txt\" from \"folderA\" to \"folderB\":

~/Dropbox/shared/folderA/
~/Dropbox/shared/folderB/foo.txt

The move operation succeeds as expected but after a few seconds \"foo.txt\" would reappear in \"folderA\" though its size is 0 bytes:

~/Dropbox/shared/folderA/foo.txt (0 bytes)
~/Dropbox/shared/folderB/foo.txt

This is 100% reproducible and it happens on both macOS (Dropbox account #1) and win10 (another Dropbox account #2). For now I have to manually remove the 0 bytes file each time I move a file between folders.

Any idea?

UPDATE 10/08: Just tried and it turned out this can also be reproduced from Web browser (I'm using Chrome) and iPhone's Dropbox app.

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This could still indicate that something is creating the file on your end. Here another test I'd like you to try:

Create a shared folder between accounts A, B and C, call it folder 1
Create another shared folder with just A and B, call it folder 2
Same again for A and C, call it folder 3
Same again for B and C, call it folder 4
Add several random, non-zero, test files to these folders, at least 5 in each with different easy to read names.
Pause the Dropbox desktop application syncing on A
Make sure accounts B and C are currently syncing on their own desktop machines
On the Dropbox site, while logged into account A, move a file from folder 1 to folder 2.
See if the issue is replicated
If not, move the file from folder 2 to 3
See if the issue is replicated
If not, logoff the site and login to account C
Move the file from folder 3 to 4

Let me know the results from this test.

","body@stringLength":"1152","rawBody":"

This could still indicate that something is creating the file on your end. Here another test I'd like you to try:

Create a shared folder between accounts A, B and C, call it folder 1
Create another shared folder with just A and B, call it folder 2
Same again for A and C, call it folder 3
Same again for B and C, call it folder 4
Add several random, non-zero, test files to these folders, at least 5 in each with different easy to read names.
Pause the Dropbox desktop application syncing on A
Make sure accounts B and C are currently syncing on their own desktop machines
On the Dropbox site, while logged into account A, move a file from folder 1 to folder 2.
See if the issue is replicated
If not, move the file from folder 2 to 3
See if the issue is replicated
If not, logoff the site and login to account C
Move the file from folder 3 to 4

Let me know the results from this test.

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Jay wrote:

Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

Hi Jay ,

I just tried sharing a new created folder to the 3rd dropbox account (logged in on a Windows system) and yes the issue can still be 100% reproduced.

","body@stringLength":"760","rawBody":"

wrote:

Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

Hi ,

I just tried sharing a new created folder to the 3rd dropbox account (logged in on a Windows system) and yes the issue can still be 100% reproduced.

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Every time I move a file btween shared folders it'll recreate the file of 0 bytes in original folder","moderationData":{"__ref":"ModerationData:moderation_data:800135"},"body":"

Jay wrote:
This could still indicate that something is creating the file on your end.

Hi Jay ,

What's the reasoning here? I've confirmed that the issue cannot be repro'ed if I quit Dropbox app. And it's only happening in Dropbox's shared folders. I don't think there's some weird processes monitoring my shared Dropbox folders. Technically speaking can a 3rd-party process figure out which folder is shared between Dropbox accounts? Does the Dropbox app expose such info to 3rd party?

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wrote:
This could still indicate that something is creating the file on your end.

Hi ,

I understand, since it's occurring in shared folders, it means that another device which is linked to the shared folder is creating those files.

It could either be a device linked to your current profile, if you have more than one machine on account A, or it could be account B creating the file.

There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on. It wouldn't be possible for us to determine what program this is.

The last method would be to completely quit all open applications, make sure the other machines are switched off to (to prevent syncing), and then try moving the files.

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I understand, since it's occurring in shared folders, it means that another device which is linked to the shared folder is creating those files.

It could either be a device linked to your current profile, if you have more than one machine on account A, or it could be account B creating the file.

There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on. It wouldn't be possible for us to determine what program this is.

The last method would be to completely quit all open applications, make sure the other machines are switched off to (to prevent syncing), and then try moving the files.

Jay wrote:

There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on.

Yes our company's computers have anti-virus and other monitoring apps running. I have to live with it if it's these apps causing the issue.

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wrote:

There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on.

Yes our company's computers have anti-virus and other monitoring apps running. I have to live with it if it's these apps causing the issue.

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