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Say I have this in my Dropbox:

 

The folder \"~/Dropbox/shared/\" is shared between 2 Dropbox accounts. Then I move \"foo.txt\" from \"folderA\" to \"folderB\":

 

The move operation succeeds as expected but after a few seconds \"foo.txt\" would reappear in \"folderA\" though its size is 0 bytes:

 

This is 100% reproducible and it happens on both macOS (Dropbox account #1) and win10 (another Dropbox account #2). For now I have to manually remove the 0 bytes file each time I move a file between folders.

 

Any idea?

 

UPDATE 10/08: Just tried and it turned out this can also be reproduced from Web browser (I'm using Chrome) and iPhone's Dropbox app.

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Hey dropmeinbox, if you quit the Dropbox app and try to reproduce this, does the issue persist with the app closed?

","body@stringLength":"421","rawBody":"

Hey , if you quit the Dropbox app and try to reproduce this, does the issue persist with the app closed?

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Rich wrote:

 

Either the file is open or otherwise has a lock on it that prevents it from being deleted.

The issue can be reproduced with any types of files. I can manually create a new .txt file and repro it. It's not likely all files are being opened/locked by some apps. And only file move can repro the issue, file delete cannot. Weird.

 

","body@stringLength":"638","rawBody":"
 wrote:

 

Either the file is open or otherwise has a lock on it that prevents it from being deleted.

The issue can be reproduced with any types of files. I can manually create a new .txt file and repro it. It's not likely all files are being opened/locked by some apps. And only file move can repro the issue, file delete cannot. Weird.

 

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Every time I move a file btween shared folders it'll recreate the file of 0 bytes in original folder","moderationData":{"__ref":"ModerationData:moderation_data:799862"},"body":"
Hannah wrote:

Hey dropmeinbox, if you quit the Dropbox app and try to reproduce this, does the issue persist with the app closed?

Hi Hannah ,

 

Just tried and confirmed that the issue cannot be reproduced if I quit the Dropbox app from my Windows system. So sounds like it's the Dropbox app who recreated the zero-byte files.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2024-10-08T19:18:29.099-07:00","lastPublishTime":"2024-10-10T03:38:06.136-07:00","metrics":{"__typename":"MessageMetrics","views":262},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:799456/message:799862","repliesCount":7,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"1009","rawBody":"
 wrote:

Hey , if you quit the Dropbox app and try to reproduce this, does the issue persist with the app closed?

Hi  ,

 

Just tried and confirmed that the issue cannot be reproduced if I quit the Dropbox app from my Windows system. So sounds like it's the Dropbox app who recreated the zero-byte files.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:799862_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:330248":{"__typename":"User","id":"user:330248","uid":330248,"login":"Jay","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:330248"},"ModerationData:moderation_data:799895":{"__typename":"ModerationData","id":"moderation_data:799895","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:799895":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:799895","revisionNum":1,"uid":799895,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:799862"},"conversation":{"__ref":"Conversation:conversation:799456"},"subject":"Re: Every time I move a file btween shared folders it'll recreate the file of 0 bytes in original folder","moderationData":{"__ref":"ModerationData:moderation_data:799895"},"body":"

Hi dropmeinbox, is this occurring with any shared folder or just that specific shared folder?

\n

 

\n

Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-10-09T00:40:46.507-07:00","lastPublishTime":"2024-10-09T00:40:46.507-07:00","metrics":{"__typename":"MessageMetrics","views":256},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:799456/message:799895","repliesCount":6,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"542","rawBody":"

Hi , is this occurring with any shared folder or just that specific shared folder?

\n

 

\n

Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

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Jay wrote:

Hi dropmeinbox, is this occurring with any shared folder or just that specific shared folder?

 

Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

Hi Jay ,

 

Yes the issue can be reproduced in any shared folders (and any sub-folders of them). For now I don't have another Windows PC to test another Dropbox account. Will update later when I get the result.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-10-09T18:47:37.877-07:00","lastPublishTime":"2024-10-10T03:33:35.448-07:00","metrics":{"__typename":"MessageMetrics","views":232},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:799456/message:800088","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1153","rawBody":"
 wrote:

Hi , is this occurring with any shared folder or just that specific shared folder?

 

Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

Hi  ,

 

Yes the issue can be reproduced in any shared folders (and any sub-folders of them). For now I don't have another Windows PC to test another Dropbox account. Will update later when I get the result.

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Jay wrote:

 

Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

Hi Jay ,

 

I just tried sharing a new created folder to the 3rd dropbox account (logged in on a Windows system) and yes the issue can still be 100% reproduced.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"postTime":"2024-10-10T03:29:14.076-07:00","lastPublishTime":"2024-10-10T03:34:08.506-07:00","metrics":{"__typename":"MessageMetrics","views":221},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:799456/message:800131","repliesCount":4,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"760","rawBody":"
 wrote:

 

Could you test this in a shared folder with a different member added to it, instead of the previous shared folder member?

Hi  ,

 

I just tried sharing a new created folder to the 3rd dropbox account (logged in on a Windows system) and yes the issue can still be 100% reproduced.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:800131_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:800134":{"__typename":"ModerationData","id":"moderation_data:800134","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:800134":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:800134","revisionNum":1,"uid":800134,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:800131"},"conversation":{"__ref":"Conversation:conversation:799456"},"subject":"Re: Every time I move a file btween shared folders it'll recreate the file of 0 bytes in original folder","moderationData":{"__ref":"ModerationData:moderation_data:800134"},"body":"

This could still indicate that something is creating the file on your end. Here another test I'd like you to try:

\n

 

\n\n

Let me know the results from this test.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-10-10T03:43:52.456-07:00","lastPublishTime":"2024-10-10T03:43:52.456-07:00","metrics":{"__typename":"MessageMetrics","views":216},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:799456/message:800134","repliesCount":3,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"1152","rawBody":"

This could still indicate that something is creating the file on your end. Here another test I'd like you to try:

\n

 

\n\n

Let me know the results from this test.

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Jay wrote:

This could still indicate that something is creating the file on your end.

Hi Jay ,

 

What's the reasoning here? I've confirmed that the issue cannot be repro'ed if I quit Dropbox app. And it's only happening in Dropbox's shared folders. I don't think there's some weird processes monitoring my shared Dropbox folders. Technically speaking can a 3rd-party process figure out which folder is shared between Dropbox accounts? Does the Dropbox app expose such info to 3rd party?

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 wrote:

This could still indicate that something is creating the file on your end.

Hi  ,

 

What's the reasoning here? I've confirmed that the issue cannot be repro'ed if I quit Dropbox app. And it's only happening in Dropbox's shared folders. I don't think there's some weird processes monitoring my shared Dropbox folders. Technically speaking can a 3rd-party process figure out which folder is shared between Dropbox accounts? Does the Dropbox app expose such info to 3rd party?

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I understand, since it's occurring in shared folders, it means that another device which is linked to the shared folder is creating those files. 

\n

 

\n

It could either be a device linked to your current profile, if you have more than one machine on account A, or it could be account B creating the file.

\n

 

\n

There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on. It wouldn't be possible for us to determine what program this is. 

\n

 

\n

The last method would be to completely quit all open applications, make sure the other machines are switched off to (to prevent syncing), and then try moving the files. 

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I understand, since it's occurring in shared folders, it means that another device which is linked to the shared folder is creating those files. 

\n

 

\n

It could either be a device linked to your current profile, if you have more than one machine on account A, or it could be account B creating the file.

\n

 

\n

There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on. It wouldn't be possible for us to determine what program this is. 

\n

 

\n

The last method would be to completely quit all open applications, make sure the other machines are switched off to (to prevent syncing), and then try moving the files. 

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Jay wrote:

 

There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on.

Yes our company's computers have anti-virus and other monitoring apps running. I have to live with it if it's these apps causing the issue.

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 wrote:

 

There are many programs which monitor various folders on your machine, such as security software, other syncing software, and so on.

Yes our company's computers have anti-virus and other monitoring apps running. I have to live with it if it's these apps causing the issue.

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