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Forum Discussion

CG94's avatar
CG94
Explorer | Level 3
2 years ago

Error when trying to send Dropbox Sign signature request

Dear Community,   While I try to send a file for signature I receive below request Can’t send the request Something went wrong and we weren’t able to process the signature request at the moment...
Dropbox Sign
Error Messages
lnappa's avatar
lnappa
Helpful | Level 5

Hi,

The support team tipped me to remove two factor authentication (2FA), and when examining this, I noticed in Dropbox configuration it was set to OFF, while 2FA still was in operation - oddly enough. I switched 2FA to ON and afterwards managed to sign a document without errors. Maybe this can help others experiencing the problem and the Dropbox Team can have a look at the odd behaviour? 

Thank you very much for a very useful product.

Lars

Melissa Miller's avatar
Melissa Miller
Explorer | Level 4
2 years ago

Where do you see the two factor authentication (2FA) at so I can look to see if that is my issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Melissa Miller, welcome to our Community! 

     

    Would you be able to share some additional info, and let me know what exactly you wish to achieve here? 

     

    Keep me posted!

    • Clwenner's avatar
      Clwenner
      Explorer | Level 4
      2 years ago
      I wanted to know how to clear the error
      Thanks!
    • Melissa Miller's avatar
      Melissa Miller
      Explorer | Level 4
      2 years ago
      I was replying to the previous post submitted below: I want to know about how to do what I nappa is speaking of. I reached out to support and have not received a response.
      lnappa
      lnappa
      Helpful | Level 5
      2 weeks ago
      Hi,

      The support team tipped me to remove two factor authentication (2FA), and when examining this, I noticed in Dropbox configuration it was set to OFF, while 2FA still was in operation - oddly enough. I switched 2FA to ON and afterwards managed to sign a document without errors. Maybe this can help others experiencing the problem and the Dropbox Team can have a look at the odd behaviour?

      Thank you very much for a very useful product.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Melissa Miller, thanks for the additional info.

         

        Can you send us the ticket number for your communication with support, so we can look into it?

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