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Forum Discussion
Error when trying to send Dropbox Sign signature request
Dear Community,
While I try to send a file for signature I receive below request
Can’t send the request
Something went wrong and we weren’t able to process the signature request at the moment...
Hi,
The support team tipped me to remove two factor authentication (2FA), and when examining this, I noticed in Dropbox configuration it was set to OFF, while 2FA still was in operation - oddly enough. I switched 2FA to ON and afterwards managed to sign a document without errors. Maybe this can help others experiencing the problem and the Dropbox Team can have a look at the odd behaviour?
Thank you very much for a very useful product.
Lars
Where do you see the two factor authentication (2FA) at so I can look to see if that is my issue.
- Megan
Dropbox Staff
Hi Melissa Miller, welcome to our Community!
Would you be able to share some additional info, and let me know what exactly you wish to achieve here?
Keep me posted!
- I wanted to know how to clear the error
Thanks! - I was replying to the previous post submitted below: I want to know about how to do what I nappa is speaking of. I reached out to support and have not received a response.
lnappa
lnappa
Helpful | Level 5
2 weeks ago
Hi,
The support team tipped me to remove two factor authentication (2FA), and when examining this, I noticed in Dropbox configuration it was set to OFF, while 2FA still was in operation - oddly enough. I switched 2FA to ON and afterwards managed to sign a document without errors. Maybe this can help others experiencing the problem and the Dropbox Team can have a look at the odd behaviour?
Thank you very much for a very useful product.- Hannah
Hey Melissa Miller, thanks for the additional info.
Can you send us the ticket number for your communication with support, so we can look into it?
